Queen Victoria Hospital NHS Foundation Trust

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Queen Victoria Hospital NHS Foundation Trust

This is the page of Queen Victoria Hospital in East Grinstead In addition we provide a minor injuries unit, expert therapies and a sleep service.

Queen Victoria Hospital is a specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services for people across the South of England. Our world-leading clinical teams also treat common conditions of the hands, eyes, skin and teeth for the people of East Grinstead and the surrounding area. We are a centre of excellence, with an international reputation

for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care, the best clinical outcomes and a safe and positive patient experience. You can find out more at www.qvh.nhs.uk

If you would like to support the hospital's life-changing work, visit our Charitable Fund website at www.supportqvh.org

This is the official page of QVH. All posts are published by the QVH corporate affairs department.

** Please note direct messages will be responded to Monday-Friday, 9am-5pm. If you have a question about your appointment please contact the team via the details on your letter. **

08/09/2026

We are currently experiencing technical difficulties with our phone system and some callers may be unable to get through.

Engineers are working hard to resolve the issue as quickly as possible. We apologise for any inconvenience and appreciate your patience and understanding while we work to restore normal service.

Thank you for bearing with us.

07/09/2026

We are delighted to be working with our friends at Facial Palsy UK and our dedicated hospital charity to host the 'Living with Facial Palsy' support session on Saturday 3 October from 10am - 3pm, here at our hospital. 💜

Hear from facial palsy experts, connect with others and take part in practical demonstrations, with a yummy lunch also included. The session is open to any adult with facial palsy.

There are only a few spaces left, so be sure to book your spot quickly if you would like to attend! Please email [email protected] to book.

05/09/2026

We always enjoy receiving feedback from our patients, and we are very proud of some we have recently received.

Some recent visitors to our Peanut Ward said: “The staff have been amazing with our daughter and with us as her parents. Communication has been fantastic all the way through. Thank you to all the amazing staff and surgical team.” 💙

Well done to all of our teams for their continuous hard work and dedication to patient care.

Care Opinion

03/09/2026

We are holding our Annual General Meeting on Wednesday 16 September 2026 from 1-2.30pm, and invite you to join us. 📅

This year’s AGM is an opportunity to reflect on what we as a Trust have achieved in the last year and hear about our future plans.

There will also be a clinical presentation providing an update on our Community Diagnostic Centre. 💙

You can read more here on our website – https://www.qvh.nhs.uk/2026/09/join-us-for-the-queen-victoria-hospital-annual-general-meeting-2026/

If you would like to come along to the AGM in-person here at the hospital or via Microsoft Teams, please email [email protected] to book your place.

02/09/2026

This week we have introduced a new Friends and Family Test provider to make sharing feedback about the care you have received here at QVH quicker and more convenient. 💬

Patients invited to take part by text message will now receive a simple online survey, but you can still telephone, scan the QR codes around the hospital or submit your paper feedback if you wish to do so.

Every comment helps us improve the care and experience we provide. 💙

Find out more on our website: https://www.qvh.nhs.uk/2026/09/new-friends-and-family-test-provider-to-make-it-easier-for-patients-to-share-feedback/

NHS Surrey and Sussex

31/08/2026

Bank Holiday bump, sprain or DIY incident? Our Minor Injuries Unit is open 8am until 8pm every day, including Bank Holidays like today, so we are here to help with a wide range of minor injuries and conditions for adults and children over 1 year old. 🏥

Please refer to our website to check if we can help you: https://www.qvh.nhs.uk/our-services/minor-injuries-unit/

A huge thank you to all of our colleagues who worked over the Bank Holiday weekend, and to those continuing to care for our patients today. Your dedication, hard work and commitment are truly appreciated. 💙

29/08/2026

“Whilst waiting for an appointment, I overheard another patient talking about how lucky they were to be seeing Mr Bisase. As they left, they stopped and said to me: 'He is such a lovely man, you'll be okay.' What star quality is that, to enable a complete stranger to offer such confident comfort to another?" 🌟

These words were shared by a patient who nominated Brian Bisase, Maxillofacial/Head & Neck Cancer Surgeon, for QVH’s 2026 Outstanding Patient Experience Award. 💙

Brian was recognised for the confidence, kindness and reassurance he inspires in those he cares for, with patients describing the lasting impact he has had on their healthcare journey.
He said: “Supporting people through what can often be an uncertain and difficult time is a privilege, and I am grateful for the trust that patients place in me and the wider team.”

Congratulations, Brian! 👏🏆

Read more about Brian’s achievement on our website: https://www.qvh.nhs.uk/2026/08/outstanding-patient-experience-award-for-consultant-praised-by-patients/

28/08/2026

We are delighted to share that QVH has once again been recognised as one of the country's top-performing hospitals for patient experience, achieving the joint highest overall patient experience score in England in the latest national Care Quality Commission Adult Inpatient Survey! 🎉

Our patients rated their overall experience at QVH 9.3 out of 10, compared with a national average of 8.2, with particularly high scores for respect and dignity (9.8/10), kindness and compassion (9.7/10), confidence and trust in doctors and nurses (9.5/10), and cleanliness (9.7/10). The survey also highlighted several areas where QVH stands out nationally, including getting patients to a ward bed quickly, taking account of patients' mental health needs, supporting families and carers, and helping patients understand what happens next after discharge.

Thank you to all of our QVH colleagues - whether you work directly with patients or in one of our many support services - you all contributed to these brilliant results! Thank you also to our patients for taking the time to share their feedback and help us continue to improve. 💙

You can read more about the survey results on our website - www.qvh.nhs.uk/2026/08/queen-victoria-hospital-among-englands-highest-rated-hospitals-for-patient-experience/

NHS Surrey and Sussex Care Opinion East Grinstead Town Council Mims Davies MP NHS

24/08/2026

We always enjoy receiving feedback from our patients, and we are very proud of some we have recently received.

One individual under the care of our Critical Care Unit said: “My experience has been second to none. All the staff are amazing, caring and kind. Other hospitals could learn a lot from the way things are done here.” 💙

Well done to all of our teams for their continuous hard work and dedication to patient care.

Care Opinion

21/08/2026

Have you found hospital services difficult to use or access? We are looking for people to with lived experience to take part in a short project to help shape improvements to hospital care. 👥

We want to hear from people who may have faced challenges relating to disability, long-term health conditions, mental health, language, transport, finances, housing, digital access, or feeling unheard.

You'll take part in supported discussions about your experiences (around 8-10 hours in total between now and December). No medical knowledge is needed, and participants will be paid for their time and expenses.

Interested? Contact us by 4 September 2026 at [email protected] or send us a direct message. You are welcome to ask any questions before deciding whether to take part. 💙

Further information is also available on our website: https://www.qvh.nhs.uk/2026/08/help-shape-a-new-health-inequalities-learning-resource-at-qvh/

NHS Surrey and Sussex Surrey and Sussex Cancer Alliance Mermaids Mims Davies MP East Grinstead Town Council Citizens Advice Rex Whittaker Restore Facial Palsy UK Macmillan in the South East East Grinstead Foodbank FreeShop Crawley Crawley Open House Sussex Partnership NHS Foundation Trust

Address

Holtye Road
East Grinstead
RH193DZ

Website

http://www.qvh.nhs.uk/

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