25/06/2026
📢 Rapid Health is Coming – Launching Tuesday 30 June 2026
You may recently have received a text message about Rapid Health, our new online triage and consultation system. If you're wondering what it's all about, this short video explains how it works and what it means for you.
🎥 Watch this video to find out more: https://vimeo.com/948772217/f3e9d87d1b?fl=pl&fe=sh
What is Rapid Health?
Rapid Health is our new smart triage booking system, designed to help you access the right care, from the right clinician, at the right time. Depending on your needs, you may be directed to a GP, Clinical Pharmacist, First Contact Physiotherapist, Social Prescriber or another appropriate member of our team.
📧 Important: If your email address is correct and up to date on your medical record, you do not need to do anything else.
Rapid Health can be used for:
✔ Adult medical appointment requests
✔ Appointment requests for children under 16 (submitted by a parent or guardian)
✔ Administrative requests such as sick notes, medication queries, updating your personal details or changing your nominated pharmacy
Please note that Rapid Health cannot be used to book:
• Home visits
• Nursing appointments (blood tests, cervical screening, vaccinations, wound care, etc.)
• NHS Health Checks or long-term condition reviews
• Medication reviews
• Postnatal appointments and baby checks
• Contraceptive procedures
• Minor operations and steroid injections
• Follow-up appointments requested by a clinician
• Appointments requiring an interpreter or British Sign Language (BSL)
For these services, please contact the practice directly.
Keeping your email address up to date with both the practice and the NHS App will make it easier to access Rapid Health and manage your care.
If you have a medical emergency or need urgent help when the practice is closed, please contact NHS 111 or 999 as appropriate.
This is "Rapid Health - Patient Explainer" by Rapid Health on Vimeo, the home for high quality videos and the people who love them.