17/08/2026
What do our Receptionists & Care Navigators actually do?
You’ll often see our lovely faces welcoming you on reception — but there’s also lots happening behind the scenes! 😊
📞 When we’re not at the front desk, we may be in the back answering your phone calls, taking messages, managing appointments and helping make sure you’re directed to the right person for the right care.
💻 We also carry out a huge amount of administration that keeps the practice running smoothly, including processing private medical work, insurance forms, reports and letters.
Our Reception and Care Navigation team work closely with our clinical team every day to help patients, answer queries and keep everything moving behind the scenes.
So, whether you see us at the desk or hear our voice at the end of the phone — we’re here to help! 💙
A little kindness and patience goes a long way, especially during our busiest times. Thank you for supporting our team. 🫶