Edlesborough and Pitstone Village Surgeries

03/08/2026

Friends & Family Survery Results JUL26

Thank you for your candid feedback from your appointments with the surgery. Some highlights from the survey results (almost 500 received):
• Dr Lam had good manner and gave information well including in depth follow up notes, which was great.
• The doctor I saw today was very thorough and really reassured me. The gentleman in reception was also very helpful
• Karl communicates very clearly and enables a relaxed atmosphere
• Straightforward to book, easy to check in, didn't have to wait friendly reception staff, friendly health professional
• Dr Pruthi is warm professional & reassuring
• It was my first appointment at this surgery and my doctor went through everything with me and took the time to understand everything and listen to me.
• Dr Dias was very thorough and explained everything in detail and gave clear informationabout how we will proceed with further investigations/treatment.
• I was feeling unwell the day l visited. To my surprise the doctor said you need to go to hospital. The next thing a ambulance was outside waiting for me. I was look after my nurse and doctor thankyou
We acknowledge that clinicians on occasions run late with their appointments – we appreciate your patience when this occurs. Although appointment times are, on average, 10 minutes medical / psychological need may dictate a longer consultation.

28/07/2026

REMINDER: Telephony Menu System Update

We plan to deploy a new version of our Telephony Menu System during the monring of Wednesday 29 July 2026. The menu selections have changed.

The new design should improve patient access and ensure callers are directed to the most appropriate service as quickly as possible. Key changes will include:
A stronger focus on helping patients self-resolve common enquiries, including signposting to services such as:
- Pharmacy First
- Appointment checking and cancellation services
- Online self-service options

Prioritisation of patients with identified access needs. The first phase of this enhancement will focus on patients who have only a landline telephone number recorded on their patient record, helping to ensure they can access support more easily.

These changes form part of our ongoing work to improve telephone access, reduce waiting times where possible, and ensure our reception team can focus on patients who require additional assistance.

We appreciate your patience during the deployment period and welcome feedback once the new system is live.

28/07/2026

REMINDER: MEET OUR SOCIAL PRESCRIBING TEAM our first session is Tuesday 04-Aug-2026 starting at 09:30 through 12:00

Need extra support?

Want to find ways to remain independent?

Discover community activities?

Access support for housing and finances?

NHS APP getting started?

Members of our Social Prescribing team will be available the first Tuesday of the month starting Tuesday 04-Aug-26 09:30 - 12:00 no need to make an appointment just drop in and meet the team

24/07/2026

22/07/2026

Advance Notice: Telephony Menu System Update

We plan to deploy a new version of our Telephony Menu System on Wednesday 29 July 2026.

The new system is designed to improve patient access and ensure callers are directed to the most appropriate service as quickly as possible. Key changes will include:

A stronger focus on helping patients self-resolve common enquiries, including signposting to services such as:
- Pharmacy First
- Appointment checking and cancellation services
- Online self-service options

Prioritisation of patients with identified access needs. The first phase of this enhancement will focus on patients who have only a landline telephone number recorded on their patient record, helping to ensure they can access support more easily.

These changes form part of our ongoing work to improve telephone access, reduce waiting times where possible, and ensure our reception team can focus on patients who require additional assistance.

We appreciate your patience during the deployment period and welcome feedback once the new system is live.

20/07/2026

Segmentation – Patient Needs Group (PNG)

For awareness the revised values for JUL-26 have been uploaded to our systems. Patients may see an updated PNG Test Result in their NHS APP

15/07/2026

Oxford Health NHS Foundation Trust - Complex Needs Service

Are you a friends, family or carer who are supporting someone with complex emotional needs?

The Complex Needs Service will be hosting a Friends and Family Educational Workshop afternoon on Thursday 10th September 13:00 - 17:00 at the Complex Needs Service, The Wing Unit, Bierton Road, Aylesbury HP20 1EG.

More details in the poster attached to this post

Please register your interest by telephone 01865-901635 or eMail [email protected]

14/07/2026

MenB Vaccination Programme (20 July 2026 – 31 March 2027) Thames Valley Public Health / NHS England

Community Pharmacies are offering a free MenB (Meningococcal B) vaccination to the following groups:

Eligible cohorts

1. Current Year 13 students
- Born between 1 September 2007 and 31 August 2008
- Can book now via the NHS National Booking Service
- Vaccination appointments are available from 20 July 2026

2. Students entering Higher Education or Residential Further - Education (HERFE) for the first time in Autumn 2026
- Born on or after 21 July 2001
- Aged under 25
- Must be starting university or an eligible residential further education setting for the first time
- Can self-refer directly to a participating community pharmacy from 20 July 2026
- No NHS invitation will be sent to this group

Invitations
Eligible Year 13 students may receive an invitation via:
- NHS App
- Text message
- Letter

However, eligible individuals do not need to wait for an invitation before booking.

Programme dates
- Start: 20 July 2026
- End: 31 March 2027

Useful links

Programme information:
https://www.gov.uk/government/publications/meningococcal-b-menb-time-limited-vaccination-offer-letter

NHS National Booking Service (Year 13 students):
https://www.nhs.uk/nhs-services/vaccination-and-booking-services/book-a-menb-vaccination-appointment/

NHS Pharmacy Service Finder (HERFE cohort):
https://www.nhs.uk/service-search/pharmacy

Key message: If you are a Year 13 student or are starting university/residential further education for the first time this autumn and meet the age criteria, you may be eligible for a free MenB vaccination through participating community pharmacies. Please book as soon as possible.

See: https://www.edlesboroughsurgery.co.uk/2026/07/14/menb-vaccination-programme-20-july-2026-31-march-2027-nhs-england/

14/07/2026

Pitstone Dispensing Machine

Unfortunately, the dispensing machine is currently unable to accept payments for prescription charges.

Patients who are exempt from prescription charges (for example, those holding a valid Prescription Prepayment Certificate or other exemption) are unaffected and can continue to use the machine as normal.

Patients who are required to pay for their prescriptions will need to collect their medication directly from the Dispensary after receiving their text message confirming that their prescription is ready for collection.

We apologise for any inconvenience this may cause.

We expect the issue to be resolved and the loading of chargeable prescriptions into the dispensing machine to resume by Tuesday 21 July 2026. We will provide a further update should this timescale change.

13/07/2026

GP Patient Survey 2026

We have received the results from the 2026 GP Patient Survey - thank you for our patients that completed the survey from Ipsos on behalf of NHS England.