Toby Pollard-Smith, Osteopath

21/05/2026

It was really nice to get this little note at the end of an email from a patient.

We had dealt with quite a tricky case, sent for scans, debated the findings - I'm not sure we agreed along the way. But we had good conversations.

I think regularly about the notion that, during a consultation, there are two people in the room. One assumes the role of a patient, and the other assumes the role of a practitioner. But we remain people.

And me? I often use humour to lighten the mood, or to break the ice. I have some good old laughs with my patients, I tell some awful jokes, and I learn some back.

So it was nice to feel recognised as a person, not just as a practitioner.

07/05/2026

Not going to win any prizes for this post, but I am indeed pleased to have clarified some issues with AXA and to have signed a fresh contract.

Just for context: pulling teeth, gouging eyes, and licking jellyfish - all of these things are preferable to dealing with medical insurers. Don't we all know it?!

If you're an AXA Health Policy holder, you can book with me now in Fleet and Hartwood Health.
You will need to provide me with:
✅ Your policy number
✅ Your treatment authorisation code, which you need to obtain from AXA before our first appointment

There aren't a huge number of osteopaths who work for AXA, but I'm lucky to be in a position to accept their patients, and more importantly, help people with their injuries, aches and pains.

Feel free to send me any questions!

20/04/2026

I spend a lot of time helping people with spinal pain, from the bottom of the lumbar spine, right up to the top of the neck.

How we view the spine, I think, impacts on what we do. Attitudes and beliefs predict behaviour and all that.

I regularly tell patients that the orthopaedic view of a spine constructed of 24 vertebrae is useful when zooming in, but when we zoom out, we should consider the spine as one, long object. A complex one that bends, sways, twists.

The stack of lego bricks is replaced with a piece of string (this is just a metaphor - don't panic!)

When we are treating a particularly painful part of a spine, should we swap the "faulty" lego brick out? Or can we soothe symptoms by working on the whole length of string?

Here's a thought - if we twist a piece of string by holding it bottom and top, it will eventually buckle in one spot and curl up. How do we resolve this? We untwist the whole piece of string. We don't just squash and squeeze the area that curled up.

It's different view of a spine, and allows us to make progress without just pouncing on the painful area.

24/03/2026

I had an interesting chat with a patient recently.

They had presented with low back pain, and when they moved and when I examined them, there was very little movement in places where there should be.

We did some work, and a week later, the patient said how unstable they had felt since.

"FABULOUS", I said and thought.

"Eh? No! It was weird...", said the patient.

We had a positive chat from this point, in which we talked about how the body is meant to move. It is fluid. The patient had described the week before how stiff they felt , and how walking, in particular, felt harder than it should be.

By tackling some of this stiffness, we had asked the body to work a little harder again. The "hard" skeleton gets moved around by "soft" tissues. But when we increase the amount of movement potential, our "control" system has more work to do, telling the "soft" system where to put the "hard" skeleton, and when to get it in place.

The "precipice of instability" as we suddenly termed it, was an opportunity for change. Better movement potential, but more planning and prediction required. These are changes that need to be introduced slowly and steadily, but with a playful mentality. Enjoy the extra movement, and allow the software to update.

23/02/2026

Seven years ago, I started a company with two others. It was meant to be a digital solution for back pain, one that could fill the gap between NHS/public healthcare and private healthcare. Skip the waiting list, avoid the big bills. We had plans to cover the whole body, make it iterative, build a community.

Sadly, it never took off, we just couldn't get it to sell.
There was interest, there were compliments, but we didn't make a strong enough business proposition to warrant further attempts at development.
Not to mention, AI has started to impress - although I'm not convinced it will ever replace good medics.

As I have been reflecting on the ups and downs, the lessons learnt, I came back to one of the phrases we used a lot in our content: "Patients who know more do better".
We had three pillars of content: education, advice, and rehab. All delivered in videos, and I think those education mini-lessons stand up to scrutiny.

My current clinical work is not what it was several years ago. I know more, I do better. The process of making the content in this project made me stop and think. So I realise that these words, my ambition for comprehension, my ongoing curiosity have helped shape me where I am now. And will continue to shape me going forwards.

20/01/2026

There is rarely one single cause for anything, let alone back pain, which is what I see the most of.

❌ Back pain is NOT solely caused by weak core muscles.
❌ Not is it only down to your sitting posture, your mattress, you car, your tight-ish hamstrings, the weather, inflation...

I'd rather spend my time with my patients talking about what is in front of us, and constructing a path forwards, than sit and remonstrate about all the uncontrollable factors that might (or might not!) have led to where we are.

For one thing, the list of commonly supposed causes for back pain is often full of myths and fallacies.
Furthermore, when we start to apportion blame, we start to develop fear and distrust, sometimes of healthy activities, such as lifting weights or playing sport.

We can even develop false narratives of being fragile or incapable of doing daily tasks since we have falsely associated them with the onset of our pain. Association is not causation.

These are important conversations. Attitudes and beliefs predict behaviour. Behaviour change is at the root of good outcomes. I will continue to challenge the attitudes and beliefs of my patients, as I want them to have the best outcomes possible.

06/01/2026

I have a lot of time for Joanne Elphinston.
Her principles and the space she allows for differing threads of thinking to integrate, has helped make me the practitioner I am. She said to me that her courses are not meant to be educational, but transformative. I didn't really understand at the time, but I do now.

Her recent newsletter tackled the topic of evidence based medicine (EBM), which as an osteopath, not a physiotherapist, is a topic of regular debate. Looking back at the birth of EBM, it was never meant to be "practice only what the evidence says". I think those that do are painting themselves into a corner.

Joanne's quotation, in the image, sums it up. Everything we do has to fit the patient in front of us. Not just be a representation of quantitative data.

Another voice I remember is Danny Orchard, who was a tutor at the BSO. He always said that we should know guidelines, but most importantly so we recognise when we are working outside of them, and use that as an opportunity to reflect on how we got to that place.

To paraphrase Captain Jack Sparrow: I like to know guidelines and evidence. And I like to wave at them as they pass by.

Thank you Joanne, and thank you Danny. Jack Sparrow too.
Onwards.

15/12/2025

📣 Ultrasound Therapy!

Now listen... Is it a cure for everything?
❌ No!
I remember that as a young/professional dancer, when I was injured, the treatment I received featured a LOT of ultrasound. I pointed to where it hurt, and the area got ultrasound. Sometimes laser as well.

Nowadays, the industry has accepted that Ultrasound plays a more limited role. I will use it for:
✔️ Tendon injuries
✔️ Ligament injuries
✔️ Swollen joints..amongst some other things. Essentially, it is a gentle, passive treatment, with no side effects.

I use it quite often , and I can now offer it as well.

If you have any questions, please feel free to reach out!

08/12/2025

Medical acronyms. Here are some I use - perhaps not all conventional 😬

SIN - this is a useful clinical acronym.
🔥 S for severity - Is the patient in agony? Is their condition serious? Good to stop and think.
📈 I is for Irritability - Different to simply thinking about how bad the pain is, but instead, does it come and go unpredictably, or is it a steady burn. More unpredictable conditions score higher for irritability, and this will dictate how we might manage them.
⚡️ N is for Nature - What tissue is damaged? Is it a bone injury? Is it a muscle injury? Is it a problem with the nervous system? Again, thinking about these can really help chose the optimal treatment plan.

EITR - we all know what this means...
🐘 The Elephant in the Room.
The thing that no one really wants to discuss, but needs to be discussed.
In some recent cases, this has meant cancer, MS, or other serious neurological conditions.

KISS
🤪 Keep it Simple, Stupid!
Sometimes, and especially with complex cases, a simple plan is the best way forward. Then it can be modified, iterated, updated, refined.

HWB
This one just saves me time.
Hot Water Bottle 🤣
Perhaps one of the best interventions, with few side effects!

Osteopathy in Ascot and Fleet
Details in my Linktree!

13/11/2025

Researchers have found a miraculous way to reduce back pain. A seated salsa. Really?

👍🏻 I don't disagree at all with getting people to move more - it's absolutely key
👎🏻 Should this be framed as a way to avoid getting out of your chair?
🤯 Is this a "miracle movement"? Please...

I sense AI writing at work here.
33 vertebrae?
Only if you count the bones that are fused into our sacrum and coccyx.
Let’s stick with trying to get people to move the 24 that can move!

Lower back pain is a chronic condition that affects hundreds of millions of people around the world. A simple exercise could be a big help.

06/11/2025

Such kind comments from a patient who has been through his fair share of injuries!

We had an interesting session the other day, where, besides some treatment, we talked about the influence of the nervous system on bodywide systems, and how people can vary in their awareness of injury and dysfunction.

I've still got a lot of learning to do - not sure about the "top of my game bit", but I can promise that I have come a long way in my 11 years of practice.

Onwards and upwards, and thank you for the eggs 🥚