West Quay Medical Practice

West Quay Medical Practice "Welcome to the official page of West Quay Medical Practice! This page is exclusively for sharing updates and important information with our patients.

📞 We’re Having Phone ProblemsWe’re really sorry — our phone lines are temporarily down due to a technical issue, and we’...
18/05/2026

📞 We’re Having Phone Problems

We’re really sorry — our phone lines are temporarily down due to a technical issue, and we’re unable to take calls right now. We know this is frustrating, and our team is working hard to fix the problem as quickly as possible.

Thank you for bearing with us. We’ll update you as soon as the lines are back up.

If you require an appointment, you can submit a request online at

📞⚠️ PHONE LINE ISSUES ⚠️📞Our phone lines are having some on‑and‑off technical issues today 😕You might have trouble getti...
20/04/2026

📞⚠️ PHONE LINE ISSUES ⚠️📞
Our phone lines are having some on‑and‑off technical issues today 😕
You might have trouble getting through, but we’re working to fix it ASAP.
Thanks for sticking with us 🙏💙

If you require assistance from us, don't forget you can access our triage requests online at

🌼 Easter Bank Holiday Reminder  🌼Our Practice will be closed Easter Monday. We hope everyone enjoys a safe and restful b...
06/04/2026

🌼 Easter Bank Holiday Reminder 🌼
Our Practice will be closed Easter Monday. We hope everyone enjoys a safe and restful break.

If you need medical help while we’re closed:
- 📞 NHS 111 can provide urgent medical advice and guidance
- 🚑 999 should be used for emergencies only

Please note that pharmacy opening times may vary over the bank holiday. Below is a list of pharmacies that will be open to support you during the Easter weekend.

We will reopen as normal on Tuesday 7th April from 8am.

Wishing all our patients a happy and healthy Easter weekend! 🐣

🌼 Easter Bank Holiday Reminder 🌼Our Practice will be closed on Good Friday and Easter Monday for the Easter bank holiday...
03/04/2026

🌼 Easter Bank Holiday Reminder 🌼

Our Practice will be closed on Good Friday and Easter Monday for the Easter bank holiday weekend. We hope everyone enjoys a safe and restful break.
If you need medical help while we’re closed:
- 📞 NHS 111 can provide urgent medical advice and guidance
- 🚑 999 should be used for emergencies only

Please note that pharmacy opening times may vary over the bank holiday. Below is a list of pharmacies that will be open to support you during the Easter weekend.
We will reopen as normal on Tuesday 7th April from 8am.

Wishing all our patients a happy and healthy Easter weekend! 🐣

🌼 Easter Bank Holiday Update 🌼Our Practice will be closed on Good Friday and Easter Monday for the Easter bank holiday w...
02/04/2026

🌼 Easter Bank Holiday Update 🌼

Our Practice will be closed on Good Friday and Easter Monday for the Easter bank holiday weekend. We hope everyone enjoys a safe and restful break.
If you need medical help while we’re closed:
- 📞 NHS 111 can provide urgent medical advice and guidance
- 🚑 999 should be used for emergencies only

Please note that pharmacy opening times may vary over the bank holiday. Below is a list of pharmacies that will be open to support you during the Easter weekend.
We will reopen as normal on Tuesday 7th April from 8am.

Wishing all our patients a happy and healthy Easter weekend! 🐣💐

📢 Need to Contact the Practice? You Can Reach Us OnlineYou don’t always need to call the Practice to get help. You can c...
20/03/2026

📢 Need to Contact the Practice? You Can Reach Us Online

You don’t always need to call the Practice to get help. You can contact us quickly and securely online using our digital consultation service.
Submit your request here:
🔗 https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81060

You can use this link for medical queries, admin requests, medication questions, and more. Once submitted, we endeavour to get back to you within 24 working hours.

Thank you for helping us keep our phone lines free for those who need urgent support.

📢 Meningitis B (MenB) OutbreakWe’re aware of recent media reports about a Meningitis B (MenB) outbreak in Kent. Our phon...
19/03/2026

📢 Meningitis B (MenB) Outbreak
We’re aware of recent media reports about a Meningitis B (MenB) outbreak in Kent. Our phone lines are currently very busy, so we’ve put together some key information that may help answer common questions.

🔹 MenB vaccine for adults
The MenB vaccine is not part of the NHS adult vaccination programme, so GP practices are unable to offer this vaccine to adults.

🔹 MenB vaccine for children
The MenB vaccine was added to the routine childhood immunisation schedule on 1 May 2015. This means teenagers and young adults born before this date will not have received it through the NHS.

Babies now receive the MenB vaccine at 8 weeks, 12 weeks, and 12 months of age.
Eligible children will be invited automatically as part of the routine NHS schedule.

Symptoms of Meningitis
Symptoms can develop suddenly and may include:
🔹 High temperature (fever)
🔹Vomiting
🔹Headache
🔹A rash that does not fade when a glass is rolled over it (not always present)
🔹Stiff neck
🔹Sensitivity to bright lights
🔹Drowsiness or unresponsiveness
🔹 Seizures (fits)

Symptoms can appear in any order, and not everyone will get all symptoms.
If you are worried about meningitis symptoms or think someone may be seriously unwell, please seek urgent medical advice.

The outbreak in Kent is currently an ongoing incident however the current risk to those outside of the Kent area remains low.

More information is available at:

Read about meningitis, an infection of the protective membranes that surround the brain and spinal cord. Find out about the symptoms, vaccines and treatments.

11/03/2026

🚨 IMPORTANT NOTICE – CLOSURE TODAY 🚨

The Practice is now closed for the day for a town‑wide training event that helps us continue providing the best care for our community.

If you need medical help while we’re away, please call 111.
For emergencies, always call 999.

⏰ We’ll reopen at 8:00am on Thursday 12th March.

Thank you for your patience and understanding — we really appreciate it and we’re sorry for any inconvenience this may cause.

11/03/2026

🚨 IMPORTANT NOTICE – CLOSURE TODAY 🚨

We’ll be closing from 12:30pm today for a town‑wide training event that helps us continue providing the best care for our community.

If you need medical help while we’re away, please call 111.
For emergencies, always call 999.

⏰ We’ll reopen at 8:00am on Thursday 12th March.

Thank you for your patience and understanding — we really appreciate it and we’re sorry for any inconvenience this may cause.

11/03/2026

🚨 IMPORTANT NOTICE – TEMPORARY CLOSURE TODAY 🚨

We’ll be closing from 12:30pm today for a town‑wide training event that helps us continue providing the best care for our community.

If you need medical help while we’re away, please call 111.
For emergencies, always call 999.

⏰ We’ll reopen at 8:00am on Thursday 12th March.

Thank you for your patience and understanding — we really appreciate it and we’re sorry for any inconvenience this may cause.

Address

The Health Centre, Victoria Road
Hartlepool
TS268DF

Opening Hours

Monday 8:30am - 1pm
2pm - 6pm
Tuesday 8:30am - 1pm
2pm - 6pm
Wednesday 8:30am - 1pm
2pm - 6pm
Thursday 8:30am - 1pm
2pm - 6pm
Friday 8:30am - 1pm
2pm - 6pm

Alerts

Be the first to know and let us send you an email when West Quay Medical Practice posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Share