18/08/2026
Please find below our data for the number of Did Not Attends (DNA) and the results of our Patient Feedback for July 2026.
Patient Feedback:
We received a total of 406 responses this month and 93% of our patients rated us as either good / very good. 4% rated us as poor / very poor and 3% were neutral. This is our highest percentage rating of good / very good so far this year. Naturally, although we should celebrate our successes we are also mindful that we do want to reduce the percentage of patients rating us as poor / very poor going forward and we will work on this feedback.
DNAs
We recorded a total of 281 booked appointments that were not attended by patients in July, the breakdown as follows: 109 GP appointments, 31 Advanced Nurse Practitioner appointments and 141 HCA/Nurse appointments. Despite the number of DNAs being high and something we need to reduce, we did see a reduction of 22 appointments lost from the previous month - so we are heading in the right direction.