03/08/2026
💜 A little understanding goes a long way...
We know that life happens. Children become unwell, work runs late, cars break down, and sometimes unexpected things mean you simply can't make your appointment. When that happens, we completely understand.
What many people don't see, however, is what happens behind the scenes when an appointment is cancelled at short notice or a patient doesn't arrive.
That appointment wasn't just a space in our diary. It was time that one of our therapists had set aside especially for you. Time that could have been offered to another patient who may have been waiting in pain for an appointment.
As a small business, we rely on those appointments going ahead. Late cancellations/reschedules and no-shows mean our therapists lose valuable income, while the running costs of the clinic—rent, utilities, insurance, equipment, software, and everything else—continue regardless.
No one would expect to arrive at work only to be told they won't be paid because someone else didn't turn up to a meeting. Our therapists deserve the same respect for the time they've reserved for each patient.
That's why we have a reshcedule/cancellation policy.
When booking online, every patient is asked to read and agree, confirming with a tick, to our terms before confirming their appointment.
Our policy is:
• Appointments cancelled or rescheduled within 48hrs of the appointment, incur a 50% of appointment cost fee.
• Appointments cancelled or rescheduled within 24hrs of the appointment, incur a 100% appointment cost fee.
• Appointments that are not attended without notice are charged at 100% of the appointment cost.
• Outstanding cancellation or no-show fees must be settled before another appointment can be booked.
This isn't about being difficult or making money from cancellations. It's about protecting our therapists, supporting a small independent business, and ensuring appointment times are respected and available for those who genuinely need them.
We're incredibly grateful to the vast majority of our clients and patients who arrive on time, give us plenty of notice if plans change, and understand the value of the time we've reserved for them.
Thank you for supporting Sports Therapy Centre and helping us continue to care for our community. 💜
