15/07/2026
π’ Our 2026 GP Patient Survey Results
Firstly, we would like to say a huge thank you to everyone who took the time to complete the NHS GP Patient Survey. Your feedback is invaluable and helps us understand what we are doing well and where we need to improve.
This year, 89% of patients rated their overall experience of Oaklands Health Centre as good. Whilst we are pleased that this remains well above the West Yorkshire ICS average (76%) and the national average (77%), we are naturally disappointed that our overall satisfaction score has fallen from 95% in 2025 to 89% in 2026.
The last 12 months have been a period of significant change for the practice. We have welcomed a new GP partnership, introduced a new clinical computer system (SystmOne), implemented a new telephone system and continued to develop our services to meet the needs of our growing patient population. We recognise that periods of change can sometimes affect patients' experiences and we would like to thank everyone for their patience and understanding while our team adapted to these new ways of working.
Despite these changes, we are incredibly proud of many of this year's results:
β 94% of patients found our reception and administrative team helpful.
β 97% had confidence and trust in the healthcare professional they saw or spoke to.
β 98% felt involved in decisions about their care and treatment.
β 93% said their healthcare professional listened to them.
β 92% said they were treated with care and concern.
β 84% found it easy to get through to us by phone β significantly higher than both the ICS and national averages.
These results are a testament to the commitment, compassion and resilience of our entire team, who have worked tirelessly throughout a year of considerable change.
Although we are disappointed that our overall satisfaction score has fallen, we are absolutely committed to improving it. We will continue to listen to your feedback, review our services and make further improvements to our appointment systems, access and patient experience. Our ambition is to regain and exceed last year's excellent results.
Thank you for your continued support and for placing your trust in Oaklands Health Centre. Together, we will continue striving to provide the highest quality care for our community. π