Mayfield Medical Group

10/06/2026

08/06/2026

The theme for Carers Week 2026 is "Building Carer Friendly Communities."

Carers Week 2026 will run from tomorrow (8th) to the 14th of June, and focuses on creating communities that recognise, value, and support unpaid carers in everyday life.

South Tyneside Council, along with our partners across South Tyneside, will be recognising the important contribution made by South Tyneside's estimated 15,000 carers.

There will be a whole host of free events such as drop-ins and activities taking place across South Tyneside for carers. Visit https://www.southtyneside.gov.uk/article/23090/Carers-Week-2026

04/06/2026

Why Do Our Reception Team Ask What Your Appointment Is For?

We understand that some patients feel uncomfortable being asked about the reason for their appointment when they contact the practice. We would like to explain why our reception team ask these questions and how it helps us provide you with the best possible care.

Our reception staff are trained to ask a small number of questions so they can make sure patients are booked with the most appropriate clinician or service. This is not about being nosey – it is about helping you get the right care, at the right time, from the right healthcare professional.

For example:

• Foot or lower limb problems may be better managed by our Podiatrist
• Shoulder, back, joint or muscle pain may be more appropriately seen by our Physiotherapist
• Medication queries, blood pressure reviews or routine checks may be managed by our Nursing or Pharmacy team

By directing patients to the most suitable clinician first, we can:

• Ensure patients are seen more quickly
• Ensure you see the most suitable clinician for your condition first time
• Ensure access to GP appointments for doctor-specific conditions
• Provide a more efficient and effective service for everyone

Our GP Partners have asked reception staff to help patients access the correct service, and all reception team members are trained to handle your information professionally, sensitively and confidentially.

You are never expected to give detailed personal information, but providing a brief description of the problem helps us make sure you receive the most appropriate care as quickly as possible.

Thank you for your understanding and support.

02/06/2026

See below our June Newsletter 🙂🌞

13/05/2026

May Newsletter

06/05/2026

RECEPTIONIST ADVERT

We are looking to recruit an additional full time / part time Receptionist in our busy, friendly GP practice.
The position involves greeting and assisting patients, directing them to the right services, handling enquiries in person and by phone, and supporting the wider team. The job role is aimed at motivated, enthusiastic applicants who want to develop their skills and contribute positively to patient care.


MAIN DUTIES OF THE JOB

• Follow practice policies and procedures, including safeguarding, confidentiality and data protection (GDPR).
• Provide general administrative support.
• Receive and assist patients attending appointments with members of the practice team.
• Issue completed repeat prescriptions, ensuring patient details are checked accurately.
• Respond to and manage patient queries in a professional and timely manner.
• Provide cover across all reception roles as required.
• Process appointment requests (same-day and in advance) via telephone and in person, including cancellations.
• Handle home visit requests.
• Book Secondary Care Referrals.
• Register new patients, including data entry and management of medical records.
• Update patient details, including change of address, ensuring records remain accurate and within the practice area.
• Process repeat prescription requests in line with practice guidelines.
• Undertake read coding and maintain accurate, up to date patient records.
• Answer and manage incoming telephone calls efficiently.
• Process incoming and redirected mail.
• Handle new patient requests and appointments.
• Notify colleagues of patient deaths and update records accordingly.
• Process sick notes.
• Process new baby registrations.
• Book minor surgery appointments.
• Maintain a clean and tidy reception area and clear rooms after surgeries.
• Ensure building security, including knowledge of doors, windows, and alarm systems.
• Carry out any other duties as delegated by management.


Working Pattern:
Monday to Friday between 8:00am and 18:30pm (Full time 37.5 hours or part time 20 hours)

Salary:
Depending on experience

Location:
Mayfield Medical Group, Park Road, Jarrow, NE32 5SE


If you have any queries regarding this role or wish to apply please send your CV to the following:
Chelsea Pearson (Business Manager [email protected])
Kelsey Scott (Operations Manager [email protected])

15/04/2026

‼️NHS App ‼️

We're encouraging all our patients to start using the NHS App!

📲 Faster updates
🔔 Instant notifications
💊 Easy prescription requests

Please download the NHS App today and make sure notifications are switched ON so you don’t miss important messages from us.

15/04/2026

‼️If you have the NHS app please check if your notifications are turned on‼️ ☑️

09/04/2026

Could you help train the healthcare professionals of the future?
Newcastle University School of Medicine trains a range of students who will work within our NHS. Our students will become doctors, physician associates and clinical scientists.
The Patients as Partners in Healthcare Education service aims to involve patients and volunteers from across our region. Working with patients and volunteers is a hugely valuable part of our student’s training that helps them to develop excellent communication and examination skills as well as developing their bedside manner
We want to hear from people with lived experience of healthcare or interested volunteers who feel they could support our student’s to develop these important skills.
To find out more, visit our website or scan the QR code
https://www.ncl.ac.uk/medicine/engagement/patients-as-partners/


To sign up to the service please contact the Patients as Partners in Healthcare Education Team via telephone or email
Tel: 0191 2085612
Email [email protected]
We look forward to hearing from you!

Newcastle medical school trains a range of students who will work in the NHS. This page is for patients and members of the public (volunteers) who want to get involved in the training of our students.