04/09/2026
A further update for our patients.
While the introduction of Accurx has reduced the number of incoming calls, our phone lines remain very busy. We have introduced a queuing system on our phone lines. Instead of simply hearing a busy message, you will be placed in a queue and informed of your position while you wait.
It has now been two weeks since we changed the way appointments are requested and booked at the practice. The response has been overwhelmingly positive, with many patients telling us they appreciate being able to book appointments from their phone/tablet/laptop for non-urgent issues with a clinician of their choice, at a time that suits them.
We are very grateful to our patients for embracing this change.
We would also like to reassure anyone who is unable to use the online system that you can still contact us by phone. A member of our administration team will complete the form on your behalf, which will then be assessed by a doctor in exactly the same way, and we will contact you with an appointment.
Thank you for your continued support and patience as we continue to improve the way we deliver our services.