24/07/2026
Patients in Leeds have had their say in the lastest GP patient survey and we are pleased to announce that Lofthouse Surgery have been named as one of the 15 practices in Leeds with the most helpful receptionists!
As the front door to the NHS, our Care Navigators are often the first point of contact for our patients. Every day they work tirelessly to answer calls, respond to enquiries, book appointments, signpost patients to the most appropriate services, and provide reassurance and support with kindness, patience and professionalism.
Their role is not always easy, but their dedication to helping our patients access the right care at the right time makes an enormous difference to our practice and our community.
Well done to our fantastic Care Navigation team! Our practice could not run the way it does without you! 💙
The 15 Leeds GPs with most helpful receptionists named by patients - new 2026 ranking