Len Valley Practice

10/08/2026

Parking & traffic disruption at Lenham surgery

Please be aware that a water station is currently operating in the community car park, which means parking spaces will be limited and there may be increased traffic coming into and around the surgery.

If you have an appointment with us, please allow a little extra time for your journey and parking. We appreciate that this may cause some inconvenience and thank you for your patience.

If possible, please consider allowing extra time to park nearby and walk to the surgery.

30/07/2026

Dispensary Update

We wanted to let patients know that our Dispensary Team are currently a couple of days behind with dispensing medication due to a combination of staff annual leave, sickness and unexpected pressures.

Our team are working extremely hard to catch up and get everything back on track as quickly as possible. We really appreciate your patience and understanding during this time.

Please wait until you receive your collection text message before coming to collect your medication, as this confirms that it is ready for you.

We would also kindly ask that you check your contact details are up to date with us, particularly your mobile number, so we can make sure you receive important collection updates.

Thank you for bearing with us, we know how important it is to receive your medication on time, and we appreciate your support while our team works through the backlog.

Len Valley Practice

28/07/2026

This issue is now resolved and service has now been restored. There will be a full investigation into the cause of the incident we have been told. It has been a very difficult day for staff and patients alike, we apologise for the prolonged disruption that was caused as a result. Staff did the best they could under difficult and very hot circumstances. Thank you to everyone for your patience and understanding.
It will undoubtedly cause a backlog of work to process, rebooking appointments, repeat prescription requests and documents to file, so please continue to be patient with staff.

We are experiencing a network disruption that is impacting Kent and Medway practices. This means we are unable to access our clinical/IT systems, we apologise for any inconvenience this is causing our patients, particularly those trying to submit or who have submitted a triage form as we cannot access the system.
We have been assured this issue has been escalated by the technical operations team for further investigation and we will update you when we receive further information.

21/07/2026

You may notice a result appear in your NHS App referring to Patient Needs Groups. This is a simple way in which we categorise patients based on their individual health needs, which helps us provide personalised care. This means you will receive the right support from the right clinician at the right time. No action is needed from you

16/07/2026

Important Patient Notice: Essential Building Works at The Glebe Medical Centre, Harrietsham

We would like to make patients aware that essential building works will be taking place at our Harrietsham site from Monday 20th July for approximately two weeks.

During this time, there will be some disruption while these important improvements are carried out. The practice will remain open, and appointments, clinics and prescription collections will continue as normal.

We will do everything we can to minimise disruption, but we kindly ask patients to allow extra time when attending the surgery and to follow any temporary access arrangements in place.

For full information about the works, including changes to access and what to expect when visiting the practice, please visit our website:

🔗 https://www.lenvalleypractice.co.uk/news/building-works

Thank you for your patience and understanding while these essential improvements are completed.

Len Valley Practice

BUILDING WORKS AT THE GLEBE MEDICAL CENTRE

05/05/2026

This issue has now been resolved.

Accurx Triage Issue – This Morning

Accurx is currently experiencing issues with the online triage form this morning.

If you need to contact the practice, please call reception and a member of the team will complete the form on your behalf.

We’ll update you as soon as things are back up and running, thank you for your patience this morning

20/03/2026

We have just been notified by the waterboard that there is a burst water pipe, the road between Harrison Drive and Lakelands is going to be closed. This will directly impact access to The Glebe surgery and redirections are going to be put in place - please allow extra time if you have an appointment at The Glebe surgery today.

18/03/2026

The reception team have are experiencing an increase in abusive behaviour from patients, which will not be tolerated. We operate a zero‑tolerance policy towards any form of aggression, intimidation, or disrespect towards our staff. Our team are here to help, and they have the right to work in a safe and respectful environment at all times. Any abusive behaviour may result in appropriate action being taken, including refusal of service where necessary.

18/03/2026

We are receiving a high volume of calls regarding the Meningitis Outbreak, this is significantly impacting access for others - Please click on the link for helpful information and guidance which may answers your questions, before contacting the surgery.

Updates and information on the meningitis outbreak in the Canterbury area.

18/03/2026

We continue to see an increasing number of patients arriving at Lenham for appointments that are booked at Harrietsham. Your text reminder always includes both the time and the location of your appointment, so please check this carefully before you travel.
Unfortunately, if you arrive at the wrong site and this makes you more than 8 minutes late, the GP will usually not be able to see you and you will have to rebook your appointment. This is because late arrivals cause the clinic to run behind schedule and impact other patients.
Thank you for your understanding and for helping us keep clinics running smoothly.

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