05/01/2026
Care Navigator (Reception and Patient Services)
Roby Medical Centre, Huyton
Two part-time positions available, up to 30 hours per week each
Roby Medical Centre is a well-established GP practice with a strong reputation for professionalism, kindness and high standards of patient care. We receive consistently positive feedback from our patients, particularly about the way they are treated by our front-of-house and reception team.
We are now looking to recruit two part-time Care Navigators, each working up to 30 hours per week, to join our reception and patient services team.
About the role
This is a patient-facing role, working mainly on reception and telephones. As a Care Navigator, you will often be the first point of contact for patients, both face to face and over the phone, and your communication, judgement and professionalism will shape their experience of the practice.
You will support patients to access the most appropriate service or clinician, manage enquiries calmly and respectfully, and work closely with the wider practice team to ensure a safe, efficient and supportive service.
This role requires excellent customer service skills, emotional intelligence and the ability to remain professional in a busy environment.
Working hours
Two part-time roles, up to 30 hours per week each
Shifts will be worked Monday to Friday between 8.00am and 6.30pm
Flexibility is essential, as shifts will vary within these hours
Exact working patterns will be discussed at interview
Who we are looking for
We are looking for people who genuinely care about how patients are treated and take pride in delivering a calm, respectful and professional service.
You do not need previous NHS or GP practice experience to apply. Applications are very welcome from candidates outside the NHS who can demonstrate strong transferable skills from customer-facing roles such as hospitality, retail, call centres, healthcare, social care or similar environments.
Essential skills and qualities
Excellent communication skills, both face to face and on the telephone
A friendly, calm and professional manner
Strong customer service values and attention to detail
Ability to manage a busy workload without losing professionalism
Confidence using IT systems and willingness to learn new systems
Reliability, flexibility and a strong team-working approach
What we offer
Full training in care navigation, systems and practice processes
A supportive and experienced team environment
The opportunity to work in a practice that values quality, kindness and patient experience
NHS pension and employment benefits
Final note
This role is ideal for someone who enjoys working with people, understands the importance of first impressions, and wants to be part of a practice where standards and patient experience genuinely matter.
If you are motivated, professional and take pride in delivering excellent service, we would be pleased to hear from you.
Please email your cv and covering letter to
[email protected]
