15/06/2026
🔹 Teaching Communication Skills in Surgery: The Competency We Keep Undervaluing
A surgeon who cannot communicate clearly with a patient, explain a diagnosis with honesty and compassion, or navigate a difficult conversation about uncertain outcomes is missing a clinical competency as important as any technical skill. Communication is not a soft skill in surgery. It is a hard one — and it can be taught.
The evidence that communication quality in clinical encounters directly affects patient outcomes is substantial and growing. Patients who receive clear, comprehensible explanations of their diagnosis and treatment options have better adherence to rehabilitation programmes, experience less decisional conflict, report higher satisfaction with care, and — in orthopaedic surgery specifically — have better patient-reported outcomes after procedures like joint replacement and rotator cuff repair. These are not subjective measures of patient experience. They are objective markers of clinical effectiveness.
Communication training in surgical curricula is inconsistently embedded and variably delivered. At its best, it involves structured practice with simulated patients, video-recorded consultations reviewed with trained communication coaches, and systematic use of validated frameworks like the Calgary-Cambridge model. At its worst — which is more common — it consists of attending a one-day course early in training and thereafter learning communication "by osmosis" from senior colleagues, whose own communication habits may or may not be exemplary.
"The surgeon who explains a procedure beautifully, listens to the patient's concerns with genuine attention, and answers their questions honestly gives a gift that technique alone cannot. Excellent communication is excellent patient care."
💬 How is communication training embedded in your surgical programme — and what single communication skill do you wish you had been taught more systematically during training?
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Professor Mo Imam | MD · PhD · FRCS (Tr&Orth)
| www.MoImam.co.uk