08/07/2026
Unfortunately, this week has seen yet more last-minute cancellations and no-shows.
Between last week and this week alone, these missed appointments have cost my business around £200 in lost income, as well as wasting appointment times that could have been offered to other clients.
I’m going to see how the rest of the week goes, but if this continues, I’ll unfortunately have no choice but to introduce a late cancellation and no-show fee through Booksy. This means that if an appointment is cancelled too late or you simply don’t attend, a charge will automatically apply in line with the booking policy.
Please know that I’m always fair and understanding. If you get in touch to explain you’ve genuinely forgotten or something unexpected has come up, I will always do my best to help. The issue is with appointments being cancelled moments before they’re due to start, or clients not turning up at all, leaving me with no opportunity to fill those slots.
As a small business, every appointment really does matter, and I appreciate everyone who respects my time and supports my business.
Thank you for your understanding.
Steph ✂️🤍
