Gatley Medical Centre

03/09/2026

We would like to share some of our August patient feedback.
We received a total of 446 responses in August and we would like to thank all who provided feedback.

Overall, how was your experience of our service?
Very Good - 397
Good - 33
Poor - 7
Very Poor - 4
Neither good nor poor - 5
I don’t know - 0

Very good
"A rescheduled appointment, the lady who rang to change my appointment was pleasant and helpful, a smile from the receptionist when I arrived and an excellent Doctor who listened and I knew that I was getting the best care and treatment. Thank you."
"Dr Jack Martin is a very good listener, and communicator. I have felt that I frequently fell through the cracks with other services. I now feel reassured, I am not facing this horrible thing alone. I feel like a person, not just a process, or set of symptoms. Front of house as always, very personable. A million miles away from stereotype Dr Receptionists. It feels like a team effort, where I matter. Thank you"
"I was informed when I booked in that there was a short delay in my appointment time. The doctor communicated clearly and involved me in all decisions and had agreed outcomes. Information of what to do if …….. was very clear and was checked to ensure I understood"
"The reception team were very friendly, arranged my daughter appointment quickly and the doctor I saw was very knowledgeable and sorted the problem very quickly - couldn’t fault any part of the process"
"Excellent nurse. Took time to explain everything. Skilled at procedure that was quick and painless."
"The GP listened to me, explained her rationale for her prescribing decisions and made me feel at ease and listened to. I think Gatley Medical is a fantastic practice"

Good
"Good communication - questioning of symptoms and explanation of next steps"
"Felt listened too, clear explanations ,not rushed and went that one step beyond"
"Staff was very helpful and gave me good advice"
"All on time - professional and helpful staff."
"The doctor was very thorough and helpful"

Very poor/ Poor
"I ended up rescheduling my appointment as I was left waiting for around 40 minutes"
"The practice really needs a patient Wi-Fi in the waiting area, as phone signal is atrocious"

Neither good nor poor
"The waiting time was behind and I was the first appointment"
"For a quiet time of day, the car park was full…"

13/08/2026

We would like to share some of the feedback which we have received from our patients in July.
Thank you to all our patients and their families who have provided feedback, we received 504 responses in July.
We have added some of the responses below.

Overall, how was your experience of our service?
Very Good - 427
Good - 50
Poor - 10
Very Poor - 8
Neither good nor poor - 8
I don’t know - 1

Very good
"Friendly, professional staff, appointment easily booked without a long wait."
"Reception staff were very friendly and welcoming. The nurse I saw was very professional , explained in full what she was going to do and why, put me fully at ease. Felt very comfortable for the procedure."
"Everyone was very attentive, and the doctor who treated me was very helpful, attentive, and concerned that I understood the menopause treatment she prescribed. Most importantly, she used translation."
"You have given me the best service the staff on reception always look after me and are very friendly and the doctors are so professional and caring to me."

Good
"Quick turnaround from using the website till getting an appointment"
"Dr was pleasant and polite, rang within timescale expected"
"I was made welcome and put at ease . I was listened to and my comments and worries noted."
"It was easy to check in after which I was seen within minutes. Lovely professional staff."
"Very friendly receptionist and bloods were taken quickly"

Very poor/ Poor
"4 weeks is too long to wait for a blood test"
"Appointment was late. A text to say the doctor was running very late would have been useful."
"Waiting area upstairs was very warm, and fan not working. Others past comment on heat. "

Neither good nor poor
"Never enough time is given for appointments to address issues I want to talk about. Give more time to really listen."
"Good discussion with the doctor who gave advice, reassurance and a plan. Waiting time was awful. My appointment started later than it should have"

To try and improve our patient experience we have set up more fans in the waiting rooms to try and address the ongoing heat.

We have trained up a new phlebotomist who can help our current staff with the blood test appointments to try and address our patients wait times.

Unfortunately, we are unable to send a text to patients to inform them of when doctors telephone appointments are running late, if you have any concerns please call reception and we can try our best to advise on your telephone appointment. We try to let patients in the practice when checking in if their appointments going to be late.

28/07/2026

This Van Can is back! Throughout August, the mobile cancer awareness van will be visiting locations across Stockport to offer free, friendly conversations with specially trained staff.

The team will be available to talk about spotting the early signs of cancer, answer questions and provide information on when to seek advice.
The confirmed date so far is Friday 7 August at Wickes Stockport, 4 Manchester Road, from 10am–4pm.

More dates will be announced soon. Keep updated at

This Van Can... help you get Cancer Clever The latest "This Van Can" mobile roadshow is currently travelling across all ten boroughs of Greater Manchester. On board, specially trained staff will be available for free, friendly conversations about spotting the early signs of cancer. Could you

28/07/2026

Good morning.
Unfortunately we have unprecedented sickness within our clinical team this week. If your request can be dealt with by a local pharmacy please call them directly.You can also contact the walk in centre which is based at Hawthorn Medical Centre Fallowfield Retail Patk. Telephone number 0161 220 6080. Alternatively you can call 111 for advice. If your request is regarding a young child or end If life care please complete our triage form in the usual way. Thank you for your understanding
Gatley Medical Centre

22/07/2026

🎶 Join our Singing for the Brain group! 🎶

Singing is a great way to connect with others, boost wellbeing and have fun in a relaxed and welcoming environment.

Our Singing for the Brain group is a local singing group for people living with dementia, offering the chance to come together, enjoy music, and make new friends. 💙

📅 When: Last Wednesday of every month
⏰ Time: 1:45pm – 2:45pm
📍 Where: Centrepoint Hall, Bramhall Lane South, SK7 1AL

✨ Free to attend
☕ Free refreshments available

Everyone is welcome — come along, sing, chat and enjoy some time together.

For more information, please contact the Community Partnerships Team:

📞 0161 480 0646
📧 [email protected]

17/07/2026

To our patients, this is a note from the Stockport’s Public Health Team during recent wildfires in Greater Manchester.

We’re aware that being able to see and smell smoke across Greater Manchester from the recent wildfires can feel alarming.
As wind directions change it means that smoke pockets move around, which is why some days may feel more smoky than others.
For most people the smoke and the odour from it won’t be an issue. However, for some people, especially if you already have a breathing condition, it can cause coughing and wheezing as well as irritation to eyes and skin.
If the smoke is affecting you please keep your windows closed and open for ventilation once the smoke passes.
If you feel like your breathing has become difficult or is affecting a condition like asthma, then please do get in touch with a medical service for advice.
This is also coinciding with a period of very hot weather, so please remember to follow (where possible) the UKHSA Heat Health advice which can be found Beat the heat: staying safe in hot weather - GOV.UK
Thank you for your time as we all look forward to the smoke clearing. It will pass, even if it takes a little longer and it is being monitored by national experts.
• Residents should continue to avoid areas affected by wildfire smoke where possible. If smoke is visible, stay indoors and keep doors and windows closed. Follow updates from local authorities and media.
• Those with pre-existing conditions such as asthma, COPD, heart or lung conditions should continue to follow health advice. Everyone is advised to take sensible precautions and avoid strenuous outdoor activities when smoke is present.
• Smoke odours can be unpleasant and may cause stress or anxiety. Some people may also experience symptoms such as headaches, dizziness or nausea, even when the substances causing the smell are not harmful to health.
• Please continue to monitor official updates and take steps to minimise exposure to smoke where possible

Please share this message with any patients / carers who you feel would find this useful.

Thanks Sylvia & team.

10/07/2026

We would like to share with you all some of the feedback which we have received from patients in June.

In total we have received 424 responses throughout June, thank you to everyone who has provided feedback.

Overall, how was your experience of our service?

Very good
365
Good
37
Neither good nor poor
7
I don’t know
1
Poor
9
Very poor
4


Very Good

“The receptionists are always helpful. The doctor was professional and friendly.”

“Gatley medical were quick to answer the triage form I sent and appointment was given asap”

“Everyone at the surgery was excellent. Friendly helpful receptionist excellent nurse and doctor. All very professional. From our experience, there's nothing you need to improve.”

“Nothing! Gately Health Centre is fantastic. Brilliant reception staff and the best doctors. I feel very lucky to have Gately Medical Centre as my Doctors surgery.”

Good

“Arrived and was seen straight away and was able to attend work on time. Good service that morning, the process was straightforward.”

“It was difficult to get the appointment but once there the service was excellent”

Neither good nor poor

“I would like to be able to walk into the surgery or call and make an appointment. A better system for patients who work a more flexibility system when booking appointments not just 1 system online portal.”

“Provide better ventilation in stuffy waiting area. Fan broken.”

Poor

“I had to wait over 5 weeks for a repeat blood test, also now I have to wait 2 weeks to speak to a doctor about my results - Make appointment times and waits better.”


To try and improve our patient experience and address some concerns we have received from our feedback.
We have purchased some more fans to help with the continued increased heat.
We have also recently recruited another HCA which is already improving our patient wait time.

10/06/2026

As we continue to be more proactive with the feedback we receive for the practice by our patients, we are sharing the below pie chart which shows all the feedback responses we have received in May.
Thank you to everyone who has took the time to respond over the past month.
We are overjoyed with the amount of very good and good responses but will also show some of the other responses we have had as we continue to work on these, to improve patient experience.

Overall, how was your experience of our service?
Feedback for May

Don’t know
1
Neither good nor poor
10
Poor
8
Very Poor
4
Very Good
363
Good
37
Total
423

Very good:
“Everything went well as usual. All staff very helpful, polite and friendly”
“I had a thorough examination following a consultation with Dr Khan and received excellent care and support, going forward further tests needed which have been booked.”
“Attentive staff, efficient service clean and well-kept surgery”
“Dr O’Brien was very good - really thorough in the follow-up to my emergency visit to Wythenshawe Hospital.”
“Dr Chow was so patient and thorough. I really felt like she listened to my concerns and took me seriously. She was so kind and fun with my 4 year old as well and put her at ease. She was really kind and a real asset to the surgery.”
“Pleasant and professional medical service. On time , courteous and made to feel at ease.”
“The nurse was very courteous and explained all procedures. She was helping her colleagues who was busy and called me in time. The appointment was arranged due to a cancellation which is a good way to avoid long waiting time. Thank you all.”
“Dr Memon was very thorough answered all my queries and put me completely at ease, I don’t think anything could have been improved.”

Good:
“On time and very professional nurse. Accommodating/helpful receptionist who was happy to help me amend a future appointment without the usual go home, log into app and do it yourself”
“I was granted a home visit and someone examined me thoroughly. The doctor seemed somewhat stressed.”
“The doctor I had was amazing. I put good instead of very good just because I had to wait 40 minutes for my appointment”
“We waited downstairs as there wasn’t an instruction that the doctor was upstairs which wasn’t ideal”

Neither good nor poor:
“No point of appointment. Could have told me what they told me over phone or via text message”
“Make sure no bruising left after needle inserted and blood taken”

Very poor/ Poor:
“Screen log in said 4-minute delay but I wasn't seen until 30 minutes”
“It’s taken 3 attempts so far try and get a resolution.”

I don’t know:
The inoculation was professional and speedy with a terrific attitude.”

05/06/2026

Are you living with Dementia or memory challenges - please see below details of the memory cafe at Cheadle Mosque - all welcome

28/05/2026

Thank you to all the patients who have responded to our friends and family survey.
We appreciate all feedback as this helps us improve our patients’ experiences.
If you are unable to complete the form online, please feel free to come into the practice as we have some copies of the form printed out to ready to be filled in.
We will continue to be more active with sharing the feedback which we receive.
A post will follow next week, watch this space for some quotes from our May feedback which will be randomly selected.