Mansfield Park Surgery

01/06/2026

We are currently recruiting for a Patient Advisor/Receptionist

Do you have exceptional attention to detail?

Are you highly organised and able to juggle multiple priorities at once?

Do you enjoy helping people and making a difference when they need support most?

We are looking for a professional, compassionate, and resilient Patient Advisor/Receptionist to join our busy GP surgery team.

This is a fast-paced role where no two days are the same. You'll be the first point of contact for our patients, managing a high volume of telephone calls, welcoming patients at reception, booking appointments, processing information accurately, and supporting the smooth running of the practice.

To thrive in this role, you'll need to:

Remain calm and professional under pressure
Be a fast learner with good retention of information
Have excellent attention to detail
Be highly organised and able to prioritise effectively
Communicate confidently and compassionately with people from all backgrounds
Be comfortable working in a busy environment where demands can change rapidly
Work well as part of a supportive team
Understand the importance of confidentiality and discretion

This role can be challenging at times. You may be supporting patients who are anxious, distressed, unwell, or frustrated. The ability to remain empathetic, patient, and professional is essential.

In return, you'll be joining a dedicated team providing a vital service to the local community. Every day offers the opportunity to make a genuine difference to patients' experiences and wellbeing.

If you're looking for a rewarding role where your organisational skills, resilience, and people skills will be valued, we'd love to hear from you. Please call 01420 562922 to speak to Louise Webb in the first instance.

26/05/2026

One of our patients inadvertently left their own book, called "The Four Winds" along with bookmark on one of the chairs in the waiting room, but when she remembered and came back to check, it had gone. We can only assume that someone thought it was from the bookshelf. We have checked the shelves but sadly it is not there. It would be really lovely if we could reunite the patient with her book as she states it has sentimental value for her. Many thanks.

12/05/2026

📱 Patient Communication Update

To help keep our patients informed and improve communication, our practice will increasingly be using text messages to share important surgery updates, appointment reminders, and prompts to book routine reviews and follow-up appointments.

Healthcare is a shared responsibility between patients and the practice. If a clinician advises you to arrange a review appointment in the future (for example, in 3 or 6 months), it is important that you contact the surgery to book this when it becomes due.

We may send reminder text messages where possible, but patients remain responsible for arranging recommended follow-up appointments.

To ensure you receive these messages, please make sure we have your current mobile phone number and contact details on record.

Thank you for helping us keep communication efficient and ensuring you receive the care and follow-up you need.

01/05/2026

30/04/2026

MAY DAY BANK HOLIDAY MONDAY 4TH MAY
We will be closed on the Bank Holiday - Monday 4th May and will reopen Tuesday 5th May at 8am.

If you need medical assistance or advice whilst we are closed visit https://111.nhs.uk or please call 111

In a medical emergency call 999

This link will help you find details of pharmacies and their opening hours which can also provide advice
https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

Find an open pharmacy near you on the NHS website. Check your local pharmacy's opening times, and find your nearest late night, 24-hour or out-of-hours chemist.

21/04/2026

TARGET time

There will be no GP appointments available on Thursday 23rd April 2026 from 1pm in the afternoon so that our GPs and practice nurses can join the TARGET session.

If you need medical help you can use the normal Out of Hours service by dialling 111.

TARGET stands for Time for Audit Research Governance and Training. This programme has worked very effectively in other parts of Hampshire and the sessions are well attended as the GPs and practice nurses find it useful to set aside dedicated time to work with their colleagues from other practices.

Thank you for your cooperation.

18/03/2026

Meningitis B

The meningitis B vaccine has been included in the UK immunisation schedule since 2015 and is given to children under the age of 2.

We are unable to provide the vaccine unless your child is under 2 years old and has not had it yet.

We are advised by the UKHSA that they are currently only advising students in the halls of residence at the University of Kent to have the vaccine. They will continue to assess ongoing risk and we will update you if we receive further advice regarding this.

17/03/2026

Please respect our surgery grounds

We’d like to kindly remind everyone that the surgery, its surrounding grounds, and car park are private property.

Recently, we have noticed an increasing number of bags of dog waste being left on top of our bins, particularly when they are locked overnight. While we understand the importance of cleaning up after your pets (and we appreciate those who do), leaving bags in this way creates hygiene issues and additional inappropriate work for our staff.

We respectfully ask that you do not leave dog waste anywhere on the premises, including on or around the bins. Please take it with you and dispose of it in appropriate public waste bins.

Thank you for your understanding and cooperation in helping us keep the area clean, safe, and pleasant for everyone.

05/02/2026