11/08/2026
A story relating to Greenhill Manor has been published today by Wales Online.
We understand this news may be concerning for residents, relatives and members of the local community. In the interests of transparency, we wanted to share the full statement we provided in response.
“The safety, wellbeing and dignity of our residents is our absolute priority and these concerning allegations about the verbal conduct of a team member go against everything we stand for.
When concerns were first raised, we acted immediately to ensure the resident was safe and properly supported. The team member concerned is not currently working in the home while a formal investigation takes place.
We informed our safeguarding and regulatory partners, and we are fully supporting the multi-agency investigation that is underway.
We have robust measures in place to recruit safely, have a comprehensive training programme in place and additional face-to-face professional responsibilities training was held last week. We are in close contact with the resident's family, and with the families of everyone who lives at the home.
We hope the local community will recognise that the allegations do not reflect the compassion and dedication of the wider team and the hundreds of people who work at the home.”
As this matter is subject to an ongoing investigation, we are unable to comment further at this time.
