12/09/2026
📝PRESCRIPTION ORDERING📝
We’ve recently had an increasing number of patients frustrated with our staff because a repeat prescription slip is no longer being produced.
We completely understand that changes to the way you order your medication can be confusing, especially when you’re used to doing things a certain way. However, this is a nationwide change to the NHS prescription system and is not a change that has been introduced by our pharmacy or our staff.
There are several easy ways you can order your repeat prescription:
📱 NHS Wales App – This is the quickest and most convenient way to order your medication. If you need help downloading or setting up the app, please pop into the pharmacy and our team will be more than happy to help you get started.
📞 Give us a call – You can phone the pharmacy around one week before your prescription is due, and our team can order it for you.
🏥 Pop into the pharmacy – If you prefer, you can come in around one week before your prescription is due, and we can help you place the order.
Our team is always here to help, and we’re more than happy to support anyone who is unsure about the new process. These changes are outside of our control, but helping you through them isn’t.
Thank you for your understanding and continued support.