Wootton Medical Centre

28/08/2026

📞 ACCESS MADE EASIER AT WOOTTON MEDICAL CENTRE 📱

Did you know that many of the services you usually call us about can now be accessed online, any time of the day or night? As part of our Access Made Easier campaign, we're helping patients make the most of the NHS App and our online services, providing a quicker and more convenient way to manage healthcare needs while keeping phone lines available for those who need urgent assistance. Following feedback from the 2026 GP Patient Survey, we are committed to improving access and making it easier for patients to get the help they need.

👇 Find out how you can save time and access our services 24/7 below.

☎️ We know that contacting the practice can sometimes be challenging during busy periods. That's why we're helping patients make the most of the services available online.

Many routine requests can now be managed without phoning the surgery, helping you get the support you need while keeping phone lines available for patients who need urgent assistance.

✅ Order repeat prescriptions
✅ View test results
✅ Access your health information
✅ Manage appointments
✅ Receive messages from the practice
✅ Submit many routine requests online

📱 The NHS App is available 24 hours a day, 7 days a week and can help you manage many aspects of your healthcare quickly and securely.

YOU SAID...
"It can be difficult to get through on the phone."

WE ARE DOING...

✔ Promoting online services and the NHS App
✔ Improving information on our website
✔ Reviewing patient feedback
✔ Working to improve access to our services

Thank you for helping us improve access at Wootton Medical Centre. The 2026 GP Patient Survey highlighted telephone access as an area for improvement, and we are committed to making it easier for patients to contact us.

📞 Keep Our Phone Lines Free for Those Who Need Them Most 📱 Try the NHS App First 🚀

27/08/2026

Dear Patients

📢 Our latest practice newsletter is here! Catch up on the latest news, updates, health information and what's happening at Wootton Medical Centre.
Many thanks
Lisa Marotta

20/08/2026

Patient Notice: Urine Sample Containers
We have recently been made aware that some information shared regarding urine sample containers may not have been entirely accurate.
To ensure patients receive the correct advice, clinicians and our Patient Coordinator team will advise patients on the most appropriate urine sample container to use, depending on the type of testing required. Different urine containers are used for different investigations, and using the correct container helps ensure that samples can be processed appropriately and results are as accurate as possible.
If you are asked to provide a urine sample and are unsure which container is required, please contact the practice before submitting your sample and a member of the team will be happy to assist.
We would like to apologise for any confusion or inconvenience this may have caused. We appreciate your understanding and patience while we ensure that the information we provide to patients remains accurate, up to date, and supports the safe delivery of care.
Wootton Medical Centre

19/08/2026

Dear patients

We would like to inform patients that Rebecca Hinch will be leaving the practice on 03/09/2026. We thank Rebecca for her dedication and wish her every success for the future. Please be assured that your care at Wootton Medical Centre will continue uninterrupted, and our team remains here to support your healthcare needs.
Lisa Marotta

14/08/2026

Dear Patients
Making It Easier to Access Our Services

At Wootton Medical Centre, we're committed to helping patients access the right service in the most convenient way. Over the coming weeks, we'll be highlighting simple ways to manage your healthcare online, through local pharmacies, and via other NHS services.

This week, we're focusing on repeat prescriptions and how you can request your medication quickly and securely without needing to telephone the practice.

💊 NEED A REPEAT PRESCRIPTION?
Here's the Quickest and Easiest Way
Did you know you may not need to telephone the practice to request your repeat medication?
There are several convenient ways to order your prescription safely and securely.
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📱 Use the NHS App
The NHS App is the fastest and easiest way to order repeat prescriptions.
With the NHS App you can:
✅ Request repeat medication anytime, anywhere
✅ Check your prescription status
✅ Access other NHS services
✅ Manage your healthcare online 24/7
No need to wait on the phone.
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🏥 Order Through Your Pharmacy
Many local pharmacies offer repeat prescription ordering services.
Your pharmacy may be able to:
✅ Request your medication on your behalf
✅ Provide advice about your medicines
✅ Help answer medication-related queries
Speak to your regular pharmacy for more information.
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💻 Online Services
You can also request repeat medication through our online services.
Online ordering helps:
• Reduce telephone waiting times
• Ensure requests are submitted accurately
• Allow our phone lines to remain available for patients needing urgent assistance
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Before You Order
✔ Allow sufficient time before your medication runs out
✔ Check what medicines you need before requesting
✔ Ensure your contact details are up to date
✔ Contact the practice if your medication review is due
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🚫 Please Remember
Repeat prescription requests cannot usually be processed immediately.
To avoid delays, please order your medication in good time.

YOU SAID...
"I didn't realise there were other ways to request my prescription."
WE DID...
✅ Promoted the NHS App
✅ Increased awareness of pharmacy services
✅ Shared information about online prescription ordering
✅ Included prescription guidance in our Access Made Easier campaign

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03/08/2026

Dear Patients
Please find pharmacy opening times over the August Bank holiday
Kind regards
Lisa Marotta

31/07/2026

Dear Patients
We're making it simpler to access our services by offering different ways to get in touch with the practice. Choosing the right contact method helps us respond more efficiently and ensures you receive the most appropriate care and support.

Your feedback is guiding these improvements every step of the way. Thank you for helping us build a better service for everyone.

28/07/2026

22/07/2026

🏥 Message in a Bottle – A Simple Idea That Could Save Valuable Time in an Emergency
Have you heard of the Message in a Bottle scheme?
This free and easy-to-use initiative helps emergency services and healthcare professionals quickly access important information about you if you are unable to communicate in an emergency.
The scheme involves placing a small bottle containing essential details in your fridge, including:
• Current medications
• Medical conditions
• Allergies
• Emergency contact details
• Any communication or accessibility needs
A special sticker is placed on your front door and fridge to let emergency responders know that the information is available.
Who Can Benefit?
Message in a Bottle can be particularly useful for:
✅ Older adults
✅ People living alone
✅ Those with long-term health conditions
✅ Carers and vulnerable individuals
✅ Anyone who would like extra peace of mind
Why Is It Important?
In an emergency, having immediate access to accurate medical information can help emergency services make informed decisions and contact loved ones quickly.
How Can I Get One?
Message in a Bottle container are often available free of charge from local Lions Clubs, pharmacies, community organisations, and support groups. If you would like more information, please speak to a member of our team. For further details please click on the link https://www.neas.nhs.uk/community-learning/message-bottle
💚 A simple bottle containing vital information could make a big difference when every minute matters.
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Top Tip: If you already have a Message in a Bottle, remember to review and update the information inside whenever your medications, health conditions, or emergency contacts change.

Working in partnership with the Lion’s Club International, our Message in a Bottle scheme helps you to keep your personal and medical information in a place where it can easily be found by us in an emergency – your fridge.