06/09/2026
What actually is the Mavis Support Centre, and why is it part of a subscription?
We get asked this a lot, so here is a proper answer.
The AI in our glasses handles most of the day: reading, obstacles, navigation, describing what's in front of you. But there are moments when AI is not enough. A form that needs a judgement call. A situation you don't want to guess about. Something that just needs another person.
In those moments, you press one button on the glasses and you are speaking to a human at our Support Centre. No phone, no app, no volunteer queue. A person, who can see what your glasses see, and who will help in any circumstance.
Why a subscription and not free?
Because we employ that team. Every member of the Mavis Support Centre is trained, DBS-checked and bound by UK data protection law. That costs money, and we would rather be honest about it than pretend a service like that can be free.
How is it different from free volunteer apps?
Volunteer services are a wonderful thing and we say that sincerely. But they are built on strangers, and their own guidelines reflect that: don't show ID documents, don't show bank cards, don't share medication or health details, and no guarantee of the helper's quality.
Mavis is the opposite. When you call, the people on our end know you. It is safe to share your video with them, whether you are at your desk at work reading a confidential document, at home going through your post, or at a pharmacy counter. Your data stays in the UK, with people who are accountable for it.
How is it different from paid interpreting services?
Those use trained agents too, and they do it well. The difference is that they sell time by the minute and run through your phone. Our support is built into the glasses you already wear, from a team that is part of the same company that built them.
Free services help with the small stuff. We built the Support Centre for the moments that matter.
