19/07/2026
☎️Back to Basics: Bringing the Human Touch Back! 📞💛
To our wonderful wellbeing family,
About a year ago, we introduced an AI phone assistant- Ellie and Elliot—hoping to create a seamless experience for you. However, after listening to your feedback, we've realised it hasn’t worked as well as we had hoped.
Your wellbeing deserves a personal touch. So, we are officially parting ways with the AI-bots and going back to basics with good old fashioned voicemail outside of clinic hours!🙌
Here is what you need to know moving forward:
• Our Hours: We are open Monday to Thursday. If we miss your call, please leave a voicemail or send us an email—a real human will get back to you as soon as we are open!
• 24/7 Online Booking: You can still easily book, reschedule (only with minimum of 24hr notice), or manage your appointments anytime on our website.
• Cancellation Policy: Please remember we require at least 24 hours’ notice for any cancellations or a cancellation fee could apply.
⚠️Advice: If you need to re-schedule your appointment but do not want to pay the late cancellation fee. Go online and book another appointment , leave us a voicemail or drop us an email to cancel your original booking, and we will do our best to wave your fees.
😁We trust this is the best way forward to keep our services running smoothly and efficiently. Thank you so much for your feedback and support!🙏
We look forward to speaking with you (human-to-human!) very soon.🙌
