03/08/2026
Contacting us by phone — what's new
From Monday 3rd August, we will be trialling a new system called Andi, our Virtual Patient Navigator, to help improve how we manage patient requests and phone calls.
Andi has been created by the same team behind Anima, which we already use for online triage.
What is Virtual Patient Navigation?
When you call the surgery, instead of waiting in a call queue, you'll speak to Andi, our automated system.
Andi
will record your request and pass it to the Greenview Clinical Team, helping us get you the care or information you
need, faster and more efficiently. Nothing changes about how we care for you — this just means a quicker route to our clinical team. You can still ask to speak to a receptionist at any time.
Benefits for patients:
- Direct response from Andi, no call queues
- Quick and easy way to submit your request
- Your query is sent straight to the Greenview Clinical Team
Benefits for the surgery:
- Frees up staff time to focus on patient care
- Helps us manage requests more efficiently
- Reduces waiting times and phone line pressure
