08/07/2026
We’ve been a little quiet on here lately, and I wanted to explain why.
Partly because we experienced some harassment, which took a little of the joy out of sharing online. But mostly because we’ve been doing what we love best… being there for our patients. We’ve simply been busy pharmacying! (I know that’s not actually a word!)
When I opened Gilbert Pharmacy & Health Clinic, I had one dream. I didn’t just want to create another pharmacy—I wanted to create a place where people felt they belonged. A place where we know your name before we know your prescription. Where we ask about your family, celebrate your achievements, remember your worries, and of course, make a fuss of every dog that walks through the door.
Community pharmacy is so much more than dispensing medicines. It’s about sharing life’s biggest moments with the people who trust us.
We’ve held hands through difficult conversations. We’ve shed tears after saying goodbye to patients we’ve come to know and care about. Those losses stay with us because behind every prescription is a person with a story.
But we’ve also celebrated incredible moments of hope.
This week, one of our patients successfully quit smoking through the Quit Your Way programme. Today, another walked in just to tell us they are cancer-free and don’t need any further treatment for the next year.
Those are the moments that remind us exactly why we’re here.
Every smile, every hug, every thank you, every little update you stop in to share means more to us than you’ll ever know. You don’t have to come back and tell us your good news, but when you do, it reminds us that what we do every day really does make a difference.
So thank you.
Thank you for trusting us with your health, for supporting our small independent pharmacy, and for allowing us to become part of your lives. We don’t take that privilege for granted.
Thank you if you have recommended us to friends and family, this means the world to me.
Here’s to many more conversations, many more wagging tails, and many more reasons to celebrate together.
With gratitude,
Jacqueline, Chris & the team at Gilbert Pharmacy & Health Clinic 💚