Port Isaac Surgery

05/06/2026

Port Isaac Practice & Bridge Medical Centre:

📞 Telephone Performance Update – May vs April 📞

We wanted to share how our phone service performed this month compared to April:

✅ Call handling

Total calls: 4,929 → 4,485 (⬇️ 444 fewer calls)
Answer rate: 94.4% → 94.2% (very similar 👍)
Average wait time: 2m 1s → 2m 4s (⬆️ 3 seconds)
Average call length: unchanged at 2m 2s

📉 Missed calls / hang-ups

Hang-ups: 22.7% → 24.3% (⬆️ slightly)
Average wait before hanging up: 49s → 50s

📲 Outgoing calls

Calls attempted: 4,898 → 4,328 (⬇️ fewer calls made)
Successfully connected: 87.5% → 87.2% (stable 👍)
Average talk time: 3m 9s → 3m 3s

📞 Callbacks

April: 6 requested (5 successful)
May: 7 requested (6 successful)

👏

⏰ Busy times (unchanged)

Incoming calls busiest: 10–11am
Outgoing calls busiest: 9–10am

⭐ Overall

Demand was slightly lower in May, but performance remained strong

We continue to answer over 94% of calls, which is excellent

Wait times remain just over 2 minutes on average

💬 Thank you

Thank you to our team for maintaining such a high standard, and to our patients for your patience—especially during our busiest times.

💡 Top tip: If your query is not urgent, calling outside 9–11am may help you get through more quickly.

05/06/2026

Port Isaac Practice & Bridge Medical Centre:

📢 Medication Delivery Update – Please Read

Unfortunately, there will be no medication deliveries to the following areas on the dates listed below:

Locations affected:

• Delabole
• St Tudy
• St Mabyn
• Blisland
• Polzeath
• St Kew Village Hall

Dates affected:

• Wednesday 17th June
• Thursday 18th June
• Friday 19th June
• Monday 22nd June
• Tuesday 23rd June

💊 What to do:

Medication will still be available to collect from our dispensaries:

Port Isaac Dispensary
• 9:30am – 12:30pm
• 2:30pm – 5:30pm

Wadebridge Dispensary
• 9:00am – 1:00pm
• 2:00pm – 6:00pm

If you have any questions or concerns, please contact the dispensary.

Please pass this message on to anyone who is not on Facebook

Thank you for your understanding.

Port Isaac Dispensary

28/05/2026

Port Isaac Practice & Bridge Medical Centre:

🚨 WE’RE HIRING! 🚨

💊 FULL-TIME DISPENSER 💊

Looking for a rewarding role where you can make a real difference every day? Join our friendly team! 💙

We’re looking for a reliable and detail-focused Dispenser to support our busy medical practice.

👇 What you’ll be doing:

Preparing and dispensing prescriptions safely
Supporting patients with queries about medication
Working closely with GPs, nurses, and the wider team
Keeping accurate records and maintaining stock

✅ What we’re looking for:

Good attention to detail
Strong communication skills
Ability to work calmly in a busy environment
Previous experience in a dispensing role

📍 Location: Port Isaac Surgery, Cornwall
⏰ Hours: Full time (job share)
💥 Why join us?

Supportive, friendly team
Job with purpose – helping your local community
Stable, rewarding role in healthcare

Apply below

📢 Please share or tag someone who might be perfect for this role!

Apply for the Dispenser job in Port Isaac! Learn more about the job description, salary, and job details to see if you qualify on Indeed today.

28/05/2026

Port Isaac Practice & Bridge Medical Centre:

✨ FULL-TIME RECEPTIONIST WANTED ✨
Love helping people? Enjoy a busy, friendly environment? We’d love to hear from you! 💙

We’re looking for a warm, organised, and reliable Receptionist to be the friendly face of our surgery.

👇 What you’ll be doing:

Greeting patients with a smile 😊
Answering calls and booking appointments 📞
Supporting the team with admin tasks
Keeping reception running smoothly
And much more.....

✅ What we’re looking for:

Great communication skills
Positive, can-do attitude
Good basic computer skills
A team player who stays calm under pressure

📍 Location: Port Isaac Surgery and Bridge Medical Centre
⏰ Hours: Full time (32-37 hours)
💥 Why join us?

Supportive team
Friendly working environment
Opportunity to make a real difference every day

👉 Apply now using the link below
:
📢 Know someone perfect for this role? Tag them below or share this post!

Apply for the Medical Reception / Administration job in Port Isaac! Learn more about the job description, salary, and job details to see if you qualify on Indeed today.

17/05/2026

Port Isaac Practice & Bridge Medical Centre.

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06/05/2026

Port Isaac Practice & Bridge Medical Centre:

🌟 A big thank you to our amazing team! 🌟

We wanted to share a snapshot of just how hard our reception and administrative teams have been working to support our patients —and they’re doing an incredible job 👏

📞 In the last reporting period:

We received 4,929 incoming calls, with 77% entering the queue
Of those, 94.4% were answered, with an average wait of just 2 minutes – a fantastic achievement!

Our team also handled large numbers of outbound calls (4,898 attempted), successfully connecting with patients 87.5% of the time

💬 What this means for you:

Most patients are getting through and speaking to a team member quickly.

Our staff are spending quality time on each call (averaging around 2–3 minutes), making sure queries are properly handled.

We’re also proactively calling patients back and following up where needed

⏰ Busy times to be aware of:

The phones are busiest for incoming calls between 10–11am
Outgoing calls peak between 9–10am

If your request isn’t urgent, calling outside these times may get you through even faster.

💡 While some patients understandably hang up if they’re unable to wait (on average after 49 seconds), we’re continuing to improve access and reduce wait times wherever possible.

🏆 Overall, answering 94.4% of queued calls in just over 2 minutes is an outstanding result — and we couldn’t be prouder of the whole team.

Thank you to every member of staff for your continued dedication, and thank you to our patients for your patience and support 💙

30/04/2026

Sadly some of our stocks are low and we’re in need of a few items. All donations make a huge difference and enable us to continue the service we offer in the community.

30/04/2026

🌍 It’s world immunisation week – a global health campaign led by the World Health Organization (WHO) to highlight how vaccines prevent disease, save lives, and foster healthier communities.

Our school age immunisations service vaccinates school aged children and young people, including those who are home educated across Cornwall and Devon. We visit schools, run community catch up clinics, and provide dedicated sessions for those who are needle phobic.

💉 What vaccines are children due and when?

Children in years 7 – 11 are offered the following vaccines:
- Nasal flu vaccine - years 7 – 11
- HPV vaccine - year 8
- Tetanus / Diphtheria / Polio (Td/IPV) – final booster from year 9
- Meningitis ACWY – from year 9

If you’re not sure if your child is up to date with their vaccinations, or need to book a catch-up clinic? Please contact us.

🔗 kernowhealthcic.org.uk/primary-care-services/school-age-immunisation

20/04/2026