Port Isaac Surgery

11/08/2026

Port Isaac Practice & Bridge Medical Centre:

📞 Our July Telephone Update

We know how important it is to be able to reach us, so we'd like to share some of our phone statistics from July.

✅ 4,708 incoming calls received
✅ 3,312 calls answered from the queue (94.1%)
✅ Average waiting time for answered calls was just 2.1 minutes ✅ Average call length was 2 minutes 4 seconds

📞 5,003 outgoing calls made
✅ 4,324 successfully connected (86.4%)
✅ Average outgoing call length was 3 minutes 3 seconds

📊 Calls in July • 1,153 callers hung up before reaching us (24.5%) • On average, these callers waited 50 seconds before hanging up
• Only 7 callback requests were made, with 5 completed successfully

🕒 Our busiest times • Incoming calls peak between 10am and 11am • Outgoing calls peak between 9am and 10am

A big thank you to our team for their hard work.

Thank you for your patience and understanding during busy periods. We're continually working to provide the best possible service to our patients. 💙🏥

29/07/2026

📱 Save Time with the NHS App! 💙

Did you know you can manage many of your healthcare needs without calling or visiting the surgery?

The NHS App is a quick and secure way to access a range of services, including:

✅ Order repeat prescriptions
✅ View your medications and health record
✅ Check test results when available
✅ View and manage appointments
✅ Update your contact details
✅ Receive messages and notifications from the practice

Using the NHS App can save you time, reduce waiting on the phone, and give you access to important information whenever you need it – 24 hours a day, 7 days a week.

Getting started is easy: 📲 Download the NHS App from your device's app store or visit www.nhs.uk/nhs-app.

Join the thousands of patients already using the NHS App to manage their healthcare more conveniently.

💙

https://digital.nhs.uk/services/nhs-app/toolkit/step-by-step-guide

Use or print this step by step guide to follow while you are using the NHS App on your smartphone or tablet. The NHS App promotional toolkit is designed to help you tell people, including your patients, about the NHS App. 

17/07/2026

17/07/2026

Port Isaac Practice/Bridge Medical Centre:

💙 Thank You! 💙

A huge thank you to everyone who completed our 2026 Patient Survey.

We're delighted that:

⭐ 96% of patients have confidence and trust in our clinicians
⭐ 96% feel involved in decisions about their care
⭐ 93% feel treated with care and concern
⭐ 89% feel listened to
⭐ 89% find our reception and admin team helpful

Your feedback tells us that patients feel cared for, respected and supported by our whole team.

We're proud of these results, but we'll keep working to improve access, communication and support for our patients.

Thank you for your continued support of Port Isaac Surgery. 💙

15/07/2026

Port Isaac Practice/Bridge Medical Centre:

Healthwatch Cornwall is your local health and social care champion. From Saltash to Penzance and everywhere in between, we make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.

Enter and View visits enable us to see health and social care services and in action from the perspective of the local community.

Our goal is to identify what's working well and changes that could improve the experiences of people using the service.

Healthwatch carried out an enter and view to the Bridge Medical Centre on 6th July download the report here:

Healthwatch Cornwall champions better standards of care in socially funded health and social care services.

15/07/2026

📞🌟 A Huge Thank You to Our Port Isaac Practice/Bridge Medical Centre Teams! 🌟📞

We're incredibly proud of our latest telephone statistics, which highlight the dedication and hard work of our staff in helping patients access the care they need.

Over the reporting period:

✅ 4,972 inbound calls were received
✅ 3,489 calls were answered from the queue
✅ 94% of queued calls were answered
✅ Average waiting time for answered calls was just 2 minutes
✅ Average call length was 2 minutes and 1 second

Our team also made an incredible effort reaching out to patients:

📞 4,743 outbound calls attempted
📞 4,182 outbound calls successfully connected (88.2%)
📞 Average outbound call time was 3 minutes and 3 seconds

Behind every one of these numbers is a member of staff taking the time to support a patient, answer a question, arrange an appointment, discuss results, organise prescriptions, or provide reassurance when it's needed most.

Our busiest periods show just how hard the team works during peak demand:

⏰ 10am–11am was the busiest time for incoming calls
⏰ 9am–10am was the busiest time for outgoing calls

Perhaps most impressively, despite handling such a high volume of calls, 94% of patients who joined the queue had their call answered, with an average wait of only 2 minutes. This is a fantastic achievement and reflects the commitment of our team to ensuring patients can access support quickly and efficiently.

👏 A heartfelt thank you to every member of staff. Your professionalism, patience and dedication make a real difference to patient care every single day. The thousands of conversations you have with our patients are often the first step in helping them get the support, treatment and advice they need.

Please join us in celebrating the amazing work of the Port Isaac Practice/Bridge Medical Centre teams! 💙🏥📞

13/07/2026

Port Isaac Practice/Bridge Medical Centre:

🌞 A Message for Our Wonderful Holiday Makers (and Everyone Else Melting in the Heat!) 🌞

We know you're hot. 🥵

The beaches are busy, the ice creams are disappearing at record speed, and you're wondering whether that niggling problem needs medical attention.

Please remember... our staff are hot too! ☀️🔥

Whilst we'd all rather be cooling off with a Cornish ice cream, our team is working hard to help patients and visitors alike. A little kindness goes a long way, and we'd really appreciate it if everyone could leave the sun-induced grumpiness at the door.

😊 Please be polite and respectful to our staff. 🚫 Abusive, aggressive or rude behaviour will not be tolerated.

Before contacting the practice, please check our website or our handy Holiday Maker Leaflet, which contains answers to many of the questions we receive:

👉https://portisaacpractice.co.uk/wp-content/uploads/2025/07/Holiday-maker-leaflet.pdf

Think of it as your holiday survival guide – almost as important as suncream, flip-flops and knowing where the nearest pasty shop is. 🏖️🥟

Thank you for your patience, understanding and good humour while we continue caring for patients during one of the busiest times of the year.

💙 Be kind to our team – they're doing their best, even when the temperature feels hotter than a Cornish pasty fresh from the oven! 💙

☀️🌊

10/07/2026

Joint pain is a common issue and tends to affect people more as we age. It can be caused by injury, osteoarthritis, rheumatoid arthritis, gout, and bursitis.

Here are some effective ways to help relieve joint pain:

Engage in regular low-impact exercise
Eat foods that can promote healthy joints
Use relaxation techniques to help you deal with pain
Make sure you’re getting enough good quality sleep.

You can learn how to do all of this and more on the Nuffield Health free Joint Pain Programme.

The highest standards of clinical care in state-of-the-art facilities, with Consultant-led treatment, spotlessly clean rooms, and a team of dedicated and experienced nurses.

10/07/2026

The Cornwall Mental Health Carers Service, delivered by Rethink Mental Illness, is now live as of 1 July 2026 and actively accepting referrals.

This service provides dedicated support to adult carers of people with mental illness across Cornwall and the Isles of Scilly.

What the service offers
One-to-one support sessions
Carers education sessions and courses
Carers support groups
Carer drop-in hubs
Emotional and practical support, advice, and signposting

Referrals can be made via:
The website (link below)

Carers can self-refer

Contact details
Email: [email protected]
Phone: 07827 802 291
Website & referral link: www.rethink.org/cornwallcarers
https://www.rethink.org/help-in-your-area/services/carer-support/cornwall-mental-health-carers-service/

National mental health charity: information, services & a strong voice for everyone affected by mental illness - challenging attitudes and changing lives.