15/07/2026
π **Please Remember to Be Kind to Our Team** π
Our staff come to work every day to help and support our patients. We understand that being unwell, worried, or frustrated can sometimes make situations difficult, and we will always do our best to assist you.
However, we ask that all patients and visitors treat our team with courtesy and respect at all times.
We will not tolerate:
β’ Raised voices or shouting
β’ Aggressive, accusatory, or abusive language
β’ Threatening, intimidating, or hostile behaviour
β’ Personal insults or discriminatory comments
β’ Any behaviour that makes our staff feel unsafe
Our reception and clinical teams are here to help and will always try to find the best solution available. A respectful conversation helps us work together to achieve the best outcome for everyone.
Thank you to the vast majority of our patients who treat our staff with kindness and understanding every day. Your support is greatly appreciated. π