Phoenix Medical Practice

07/05/2026

Please be aware that a generic text message has been sent out this morning to every registered patient asking that they continue to use our online triage system, Anima. We are getting a lot of patients saying that they do not have mobile phones or internet access and the message advises that although you can still call in to speak to a receptionist for them to complete triage form on your behalf, the demand for this is increasing so patients may experience delays.

This IS a genuine message sent out from the practice and does not relate to any specific appointments that patients may have.

Please accept our apologies if this has caused confusion

17/03/2026

https://www.nhs.uk/conditions/meningitis/

With the recent meningitis outbreak in Canterbury, please see below the link to the NHS website which sets out the symptoms that you would need to look for and recommendation to call 999 or go straight to A&E should you show any of these.

Read about meningitis, an infection of the protective membranes that surround the brain and spinal cord. Find out about the symptoms, vaccines and treatments.

14/01/2026

We are currently experiencing problems with our phones and this is being looked into as a matter of urgency. We apologise for the inconvenience and appreciate you bearing with us whilst we get this fixed.

24/12/2025

Wishing all our patients a very Merry Christmas and a Happy New Year!⛄️🎄🎅

29/07/2025

Accessing tirzepatide (Mounjaro) for weight loss

Please see the below link from Kent & Medway Integrated Care Board detailing the current situation with regard to the prescribing of Mounjaro specifically for weight loss

Your general practice or hospital services will not be able to prescribe this medication to you for obesity until arrangements are in place.

29/07/2025

Unfortunately due to a water leak at Eccles surgery, we do not have any running water or toilet facilities. We are working with our insurers to get this fixed as quickly as possible but until water supply is restored, we will not be able to offer any appointments there. We will do our best to rearrange any appointments already booked for as soon as possible and apologise for the inconvenience this will cause our patients.

06/05/2025

We are running a Spring COVID booster clinic for the over 75's which will be on Friday 9th May at the Old School Hall, Bell Lane, Burham. We have filled all pre-booked slots but we will be providing an extra vaccinator to handle any walk-ins so if you haven't already booked your slot and want to have the jab, please come down between 10.00-11.30 on the day to the hall NOT the surgery. Many thanks

29/04/2025

Please note we are having IT issues meaning our phone lines are down. This is being worked on by the NHS IT team and we apologise for the inconvenience.

24/03/2025

We are currently experiencing problems with our phones. We are in contact with the engineers and are trying to resolve the issue as soon as possible.