06/08/2026
July 2026 Friends & Family Test Results
Thank you to everyone who took the time to share their feedback with us during July. Your comments help us understand what we're doing well and where we can improve.
87% of respondents rated their experience as Good or Very Good.
Patients highlighted:
β’ Friendly, caring and professional staff
β’ Feeling listened to and respected
β’ Quick responses and same-day appointments when needed
β’ Excellent nursing and clinician care
β’ Efficient appointments with minimal waiting times
β’ A clean, welcoming practice environment
We're delighted to receive such positive feedback about our team and would like to thank all our staff for their continued hard work and dedication.
π¬ You Said, We Listened
We also received valuable feedback about appointment booking and our AI telephone receptionist system.
AI Telephone Receptionist -
We understand that some patients have found the AI receptionist frustrating to use, particularly when trying to speak with a member of the practice team. We want to reassure patients that we are continually working with the developers to improve the service, and a new upgrade is currently in development which will help create a smoother and more user-friendly experience.
Appointment Availability -
We appreciate that it can be frustrating when appointments are not immediately available. Like all GP practices, we have a finite number of appointments available each day, and demand often exceeds capacity.
Where appropriate, patients may be directed to alternative services, including:
β’ Pharmacy First
β’ NHS 111
β’ Walk-in or Urgent Treatment Centres
β’ Other suitable healthcare providers
Whilst these options may not always be a patient's first choice, they are often the most appropriate way to access timely care.
We would also encourage patients who receive a booking link to continue checking availability throughout the day. Appointments are released regularly, and cancellations can create additional appointment slots at short notice.
π£οΈ Patient Open Meeting
We are always grateful for feedback and welcome the opportunity to discuss patients' experiences and suggestions.
To continue these conversations, we have arranged a second Patient Open Meeting:
π
Wednesday 12th August
π 10:00am to 11:00am
π Woodseats Medical Centre
This is an opportunity to discuss topics such as appointment access, the AI receptionist system, and any other ideas you may have to help improve our services.
Thank you for your continued support and for helping us shape the services we provide to our community.