Claremont Bank Surgery

28/07/2026

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14/07/2026

‼️ Thursday 16th July 2026 ‼️

📢 Practice Update – Staff Training

Please note that Claremont Bank Surgery will be closed for essential staff training on Thursday 16th July 2026 from 12:30pm.

During this time, there will be no clinicians available on site.

If you require urgent medical assistance, please call 111, where your call will be diverted to HealthHero, who will be managing our urgent calls during the closure.

Please also note that any online consultations (eConsults) submitted after 12:30pm on Thursday 16th July 2026 will be responded to on Friday 17th July 2026.

For life-threatening emergencies, please call 999.

Thank you for your understanding while our team completes this important training, helping us to continue providing the best possible care. 💙

13/05/2026

12/05/2026

In every department and throughout communities up and down the country, nurses make up the fabric of our NHS.

Thank you.

Happy International Nurses Day.

12/05/2026

As part of Mental Health Awareness Week (May 11- 17), the Shropshire Mental Health Support (MHS) Wellbeing Bus will be at Frankwell Car Park, outside the Guildhall Reception, in Shrewsbury, on Friday 15 May 2026.

The Wellbeing Bus provides a welcoming and confidential space where people can drop in for free emotional wellbeing support and advice, whether they are concerned about their own mental health or are supporting someone else. The service offers a safe, non‑judgemental environment to talk openly about emotional wellbeing.

On the day, staff and volunteers from Shropshire Mental Health Support and Samaritans will be present to offer listening support, practical guidance and signposting to local and national services. The drop‑in is open to anyone, and no appointment or referral is required. Find out more here: https://orlo.uk/FGprX

16/03/2026

📢 Quarterly Patient Newsletter

We’re pleased to share the first edition of our quarterly patient newsletter.
In it you’ll find updates from the surgery, helpful health information and details about the services available to support you.

📄You can view the newsletter in the attachment to this post or on our website.
If you would prefer a paper copy, printed versions are available to collect from reception.

09/01/2026

Weather Update – Storm Goretti

Due to heavy snowfall and hazardous travel conditions caused by Storm Goretti, today’s GP practice services are operating at reduced capacity to ensure patient and staff safety.

Some appointments may be delayed, moved to telephone consultations, or need to be rearranged. Our team is doing everything possible to maintain safe care.

We will contact patients directly if appointments are affected or please attend as planned however if you wish to cancel your appointment, please do so via the NHS App or by calling the practice.

For non-urgent medical issues, please consider using NHS 111 online https://111.nhs.uk/

Thank you for your patience and understanding during these exceptional weather conditions. Stay safe and avoid unnecessary travel.
Further updates will be posted here and on our website.

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26/11/2025

We are experiencing limited appointment availability.

Our team is working hard to support as many patients as possible, and we kindly ask for your patience and understanding.

Thank you for bearing with us and your ongoing support!

19/11/2025

📢 Important Update About Ordering Prescriptions

As many of you will already know, POD is closing next week.

To help keep things running smoothly, we’re asking all patients who are able, to order their repeat prescriptions through the NHS App. It’s quick, convenient, and the easiest way to manage your medication.
👉 You can download the NHS App and find a helpful guide here:
https://www.nhs.uk/nhs-app/nhs-app-help-and-support/

If you need help downloading or setting up the app, please pop in and speak to our reception team — we’re more than happy to support you.

We also have a new green prescription box located outside the surgery for anyone who prefers to drop their repeat slips in.

We also have a dedicated repeat prescription email address: [email protected]
Please only use this if you are unable to use the NHS App or post your request in our prescription box.

🔔 Please note:
We do NOT take repeat prescription requests over the phone.

Thank you for your support!

Help using the NHS App or the NHS website.