19/07/2026
We’ve got some news from Queensway
Today when you call us you’ll hear a new voice — Emma, our AI phone
assistant.
Emma picks up straight away, no queue, and she can help with appointments,
prescriptions, sick notes and more. She might even point you to a quicker option, like a local pharmacy — though it’s always your call whether to take it.
If you ever want to speak to one of our team, just say so. We’re still here.
We know change can feel odd at first. But Emma’s genuinely here to make things a bit easier — for you and for us.
See how it works in two minutes: https://youtu.be/JuudSIdJeSk?si=K9q38F2p9BLGQAMW
Any questions, drop us a message. 😊