13/08/2026
A Serious, and important post from Simon our Funeral Director on behalf of all of us at Memories Funeral Service.
The Legacy Funeral Directors case has understandably shaken public confidence in our profession.
We deliberately waited until the criminal proceedings had concluded before commenting. Behind every headline are families whose trust was abused at one of the most difficult times of their lives, and that should never be forgotten.
As funeral directors, we don't think the answer is simply to distance ourselves from what happened and say, āwe're not like that.ā
We need to ask how it was allowed to happen, how it continued for so long, and what needs to change to make something like this far harder to happen again.
At Memories, we strongly support independent government regulation of funeral directors, including regular inspections, minimum standards and meaningful accountability.
We don't hide what happens behind the scenes. Our doors are open to families who want or need to be involved in the care of someone they love. In practice, it is largely members of faith communities who come into the areas of our funeral home the public wouldn't ordinarily see, but that openness extends to everyone.
We believe families should be able to ask where and how someone they love is being cared for, see for themselves where appropriate, and receive an honest answer.
We have nothing to hide, and we don't believe good funeral directors have anything to fear from proper scrutiny.
Trust will always be at the heart of what we do.
But trust alone is not regulation, and after what happened in Hull, families deserve both.
