Broadbay Medical Practice

Broadbay Medical Practice GP Practice in the heart of Stornoway

09/06/2026

📣 A note from us this week
We're sorry to ask for your patience yet again, but we want to be upfront with you.
On top of the ongoing slowness with our new clinical system, this week we're also short-staffed on both the clinical and admin side due to unforeseen circumstances. That means:
⏳ Phone waits may be (even!) longer than usual
⏳ Routine queries and admin tasks may take longer to come back to you
⏳ Appointment availability is tighter than we'd like
We're prioritising urgent care and doing our very best to keep everything running smoothly for those who need us most.
You can help us by:
🚨 Calling us if it's urgent — that's always what we're here for
💻 Using online services or a written request for non-urgent queries where you can
☎️ Calling NHS 24 on 111 when we're closed, or 999 in an emergency
We know it's been a tough few weeks to be one of our patients, and we're genuinely grateful for the kindness our team continues to receive at the desk and on the phones. Thank you for bearing with us — normal service will return. 💙

05/06/2026

📣 A quick update
A bit of progress to share, and a bit of context on where things still stand.

📞 The phone queue is sorted ✅
The fault that was causing callers to jump up and down the queue has been fixed, and the system is now behaving as it should. Thank you to everyone who put up with it while it was misbehaving.
If you do still experience any oddness with the phones, please let us know by emailing [email protected] — it really helps us to hear about it so we can flag it straight away.

👋 More help on the phones
To add a bit more capacity to our reception team, we're in the process of recruiting another receptionist. That should make a real difference to how quickly we can answer calls once they're in post and up to speed.

⚙️ On the system slowness
We've now learned that we're not alone. Other practices across Scotland that have migrated to Vision are experiencing very similar issues with the system running slowly — so this isn't something unique to us, and it isn't something we can simply fix at our end.
We've escalated our concerns formally, and we're working together with other affected practices to push for this to be resolved properly. We'll keep you posted as we hear more.

In the meantime, the same asks as before really do help:
💊 Repeat prescriptions — please allow at least 3 working days
Given how things are running, please allow at least three working days for us to process repeat prescription requests. There are four easy ways to order:
🗓️ Drop off your prescription counterfoil at the practice
🏥Ask your pharmacy to order on your behalf
📱 Use Patient Facing Services
💻Order via our online form: https://www.broadbaypractice.co.uk/.../repeat-prescriptions/
You can order two weeks before you run out.

And if you need us in the meantime:
💻For non-urgent and admistrative queries, an email request to [email protected] is often quicker than phoning
🚨If it's urgent, please do still call us — that's what we're here for
☎️ For help when we're closed, call NHS 24 on 111. In an emergency, always 999
Thank you, as ever, for your patience and your kindness to the team. We'll get there. 💙

02/06/2026

💙 Could this be your next role?

We're on the lookout for a friendly, switched-on Medical Receptionist to join the team here at Broadbay Medical Practice — and it could be a great opportunity for the right person.

This is a full-time, six-month fixed-term post (37 hours per week, Mon–Fri), and it comes with a competitive package:

💷 £25,949 per annum
🏝️ + £1,461 Distant Islands Allowance
🗓️ 38 days annual leave, pro rata (incl. bank holidays)

As our receptionist, you'll be much more than just a friendly face at the front desk. You'll help patients find their way to the right care, keep our busy appointment system running smoothly, and be a vital link between patients and our clinical team.

We're looking for someone who:
👉 Genuinely enjoys helping people
👉 Is confident with computers and clinical software
👉 Stays calm and professional when things get busy
👉 Works brilliantly as part of a team

Interested? Email [email protected] for an appliation form or an informal chat about the role.

We'd love to hear from you! 😊
Closing date: 12 June 2026

29/05/2026

📣 An update from us — and thanks for your patience
We're now three weeks on from moving to our new clinical system, Vision, and we wanted to be straight with you about where things stand.
The new system is slower than we'd hoped.
Even simple tasks — including processing repeat prescriptions — are taking our team noticeably longer than they used to. With support from the Health Board, we're raising this with the system suppliers, and we're doing everything we can at our end to keep things moving. But we won't pretend it's back to normal yet, because it isn't.
There's also a fault with our phone system. 📞
You may have noticed that the queue isn't behaving as it should — callers are jumping up and down the queue at random rather than being answered in order. We know how frustrating this is, especially if you've been holding on for a while only to slip back down again. The issue is under investigation and we'll update you as soon as we have a fix.
💊 Repeat prescriptions — please allow at least 3 working days
Given how things are running, please allow at least three working days for us to process repeat prescription requests. There are four easy ways to order:
📝 Drop off your prescription counterfoil at the practice
🏥 Ask your pharmacy to order on your behalf
📱 Use Patient Facing Services
💻 Order via our online form: https://www.broadbaypractice.co.uk/clinics-and-services/repeat-prescriptions/
You can order two weeks before you run out.
And if you need us in the meantime:
💻 For non-urgent and admistrative queries, an email request to [email protected] is often quicker than phoning
🚨 If it's urgent, please do still call us — that's what we're here for
☎️ For help when we're closed, call NHS 24 on 111. In an emergency, always 999
To everyone who's been kind to our reception, admin and clinical teams over these last few weeks — thank you. Genuinely. We can see it, we hear about it, and on the harder days it makes a real difference. We'll keep you posted as things improve. 💙

14/05/2026

🙏 Almost One week in — and thank you

It's been a week since we went live on our new clinical system, Vision, and we wanted to take a moment to say a genuine **thank you** to all our patients for your patience and good humour.

Where we're at:

📞 Our phone lines are still very busy — we're working through a higher-than-usual volume of calls and appointments.

🌐 We know our online services are not working - it is still being investigated by the system supplier. You can still order repeat prescriptions by emailing [email protected], or complete the online ordering form at https://www.broadbaypractice.co.uk/clinics-and-services/repeat-prescriptions/

⚙️ We're getting faster on Vision every day, but we're not quite as slick as we were on the old system just yet. Things that used to take seconds sometimes take a little longer while the team gets fully up to speed.

If you've waited longer than usual on the phone, or noticed appointments running a touch behind, thank you for taking it in your stride. Every member of our team has noticed how kind and understanding folk have been, and it genuinely makes a difference on a busy day.

A couple of small things that help us help you:
✅ If your query isn't urgent, phone a bit later during the day
✅ We aim to process all prescriptions in three business days, so please don't phone to check on your prescription untill three days have passed
✅ If it's urgent, do still call us — that's what we're here for

We'll keep getting quicker, and normal service will feel fully normal again very soon. Thanks again for sticking with us — being the first practice in the Western Isles to make this move was never going to be entirely friction-free, and your patience has made all the difference. 💙

08/05/2026

📢 Update: Vision Patient Services registration email
We're aware that many of you have not received the registration email from OneAdvanced that was due to be sent on the night of 5 May 2026. Thank you to everyone who has contacted us — please know we've seen your messages.
What's happening:
OneAdvanced (the supplier of our Vision system) is currently investigating why the emails did not go out as planned. We're in contact with them and waiting for an update.
What you need to do:
Nothing right now — please don't worry. As soon as the issue is resolved and the emails are sent, we'll post another update here so you know to look out for it (including in your junk folder).
We're really sorry for the inconvenience and confusion this has caused. We appreciate your patience while this is being sorted, and thank you for bearing with us. 💙

08/05/2026

⏰ A wee heads-up about Monday 11 May…
When we reopen for normal services on Monday, our phone lines are going to be very busy — a week's worth of routine queries and repeat prescription requests all landing at once.
On top of that, our team will be working on a brand-new system (Vision) for the first time. They know what they're doing, but everything will take a bit longer than usual while they find their feet — clicks in different places, screens in different layouts, that sort of thing.
So please:
🙏 Bear with us if the phone takes longer to answer
🙏 Be kind to our reception and admin team — they're doing their absolute best
🙏 If your query isn't urgent, consider leaving it a day or two if you can
We'll be back up to full speed before you know it. Thank you, as always, for your patience and good humour — it means a lot. 💙

04/05/2026

📱 Did you receive a text from us about Vision Patient Services? It's genuine!
We've had a few patients ask whether the text message they received from the practice is a scam — we want to reassure you it is 100% real.
Here's what's happening:
We're moving from Patient Access to a new online service called Vision Patient Services. On the night of 5 May 2026, you'll receive an email from OneAdvanced (supplier of our new clinical system) inviting you to register for the new service.
✅ The text from us is genuine
✅ The email from OneAdvanced is genuine
✅ You'll need to register via that email to keep ordering prescriptions online (and book appointments online in future).
If you don't see the email in your inbox, please check your junk or spam folder.
If you're ever unsure about a message claiming to be from us, you're welcome to call the practice to check — we'd always you rather ask than worry. 💙

30/04/2026

📋 We're in our migration week!
We're currently moving our clinical computer system over to Vision, and we're running a paper-based, urgent-care-only service until Monday 11 May.
👉 Please only contact us this week if your issue is urgent and cannot wait until Monday 11 May.
That means:
✅ Urgent medical concerns — please do call us
❌ Routine appointments, routine queries, repeat prescriptions — these will all be picked up from 11 May
If you need help when we're closed, or you're not sure how urgent something is, please call NHS 24 on 111. In an emergency, always dial 999.
Thank you for bearing with us — we're the first practice in the Western Isles to make this move, and your patience is making it possible. 💙

The practice will be closed on Tuesday 28 April 2026 from 13.00 for staff training.If you require Urgent help that canno...
24/04/2026

The practice will be closed on Tuesday 28 April 2026 from 13.00 for staff training.
If you require Urgent help that cannot wait till Wednesday morning,
please phone the practice as usual for directions.

Address

16 Francis Street
Stornoway
HS12XB

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+441851703588

Website

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