07/09/2026
📞 What to expect from our GP or clinician when booking a telephone appointment 📞
When you book a telephone appointment with a GP or clinician, your name is added to their patient list for the day.
You are asked to record your up-to-date telephone number, when best to contact you, and the nature of your enquiry.
Clinicians often have 30 or more calls to make in one day. They will do their very best to contact you as near to your scheduled time as they can, but there may be delays in the event of a medical emergency.
On most days we contact patients back the same day. Rarely, calls may be delayed until the next working day.
You can imagine it is extremely frustrating for both patients and staff when patients do not answer their arranged calls.
⚠️It is important that you keep your phone with you AND ON, with good volume, at all times to ensure you don’t miss your booked appointment⚠️
Calls start from the surgery from 8.45am and may continue until 5:30pm.
❓What happens if I miss my call?❓
We understand that calls may be missed from time to time.
If you miss your call, the clinician will attempt to you call you once more.
If you miss a second call then we ask you to book another appointment.
The date and time of your failure to respond to a call will be recorded in your clinical record.
In summary: the GP or clinician will call you twice, if you miss both calls it will be your responsibility to rebook another telephone triage slot.
