South West Hearing Care

11/08/2026

🐾 **Meet Ruby – South West Hearing Care’s four-legged colleague!**

If you’ve visited one of our clinics, there’s a good chance you’ve met Ruby.

Simon’s much-loved Labrador can often be found accompanying him to work, where she has rather happily taken on the unofficial role of **Chief Happiness Officer**.

She has a knack for making herself at home wherever she goes – whether that’s offering a friendly greeting, keeping Simon company between appointments, or simply finding the best spot for a well-earned nap.

Of course, Ruby doesn’t know much about hearing aids… although she does seem to have an excellent ear for the sound of a treat packet being opened from several rooms away! 😂

We think she’s a pretty important part of what makes our clinics feel welcoming, and she certainly seems to enjoy her days at work.

05/08/2026

🎓 From receptionist to award-winning Audiologist!

We are incredibly proud to share that Eleanor (Ele) Kendall has officially qualified as a Hearing Aid Audiologist after completing her Foundation Degree in Hearing Aid Audiology with Anglia Ruskin University.

Eleanor’s journey with South West Hearing Care started in 2023 when she joined us as a receptionist. But after seeing first-hand the impact hearing loss had on her great-grandmother, she knew she wanted to do more to help people hear better and reconnect with those around them.

Through hard work, dedication and a Higher Apprenticeship, Eleanor has now achieved her goal – and was even awarded the Starkey Hearing Prize for achieving the highest overall performance among the 26 students in her cohort. 👏

We are delighted that Eleanor is now our third qualified Audiologist, joining Simon and Cathy, and will be helping more patients across Somerset with their hearing care.

We couldn’t be prouder. Congratulations Ele! ❤️

Read Ele's inspiring journey here: https://www.swhearingcare.co.uk/2026/08/05/eleanor-kendall-audiologist/

28/07/2026

Westbury woman’s life transformed by her incredible hearing dog 🐾❤️

We were delighted to see Westbury resident Janis Thomas featured by the BBC this week, sharing how her hearing dog Valour has helped her regain confidence and independence after losing much of her hearing.

Janis’ story is a wonderful reminder that hearing loss is about so much more than simply missing sounds — it can affect confidence, connection and everyday life.

Our team is incredibly proud to support Hearing Dogs for Deaf People as our chosen charity and to help raise awareness of the incredible difference these amazing dogs make.

Read Janis’ inspiring story here:

Janis Thomas withdrew from friends and family when severe tinnitus reduced her ability to hear.

28/07/2026

🎬 This is fantastic news for hearing aid wearers!

Vue has announced that it's introducing Auracast™ technology at 18 of its cinemas – a huge step forward in making the cinema experience more accessible.

Auracast allows compatible hearing aids to receive crystal-clear cinema audio streamed directly into both ears, helping reduce background noise and making films much easier to follow. It's one of the most exciting developments we have seen in hearing technology.

👏 We would love to see more cinemas across Somerset and Wiltshire follow Vue's lead. Hopefully this is just the beginning!

17/07/2026

📺 Get even more from your hearing aids

Did you know there are accessories available that can make everyday listening situations even easier?

For many people, watching TV is still one of the trickiest things to hear clearly. That’s where TV streaming accessories can help.

For example, the Widex TV PLAY allows compatible Widex hearing aids to connect directly to your television, giving you a clearer and more personalised listening experience.

From TV solutions and remote microphones to smartphone connectivity, we can help you find accessories that work with your lifestyle.

If there’s a situation where you feel your hearing aids could be helping you more, speak to our Audiology team who are always happy to help you get the most from your hearing aids.

10/07/2026

As demand for our ear wax removal service continues to grow, we are pleased to welcome Amanda as our latest Wax Removal Nurse.

Amanda joins our team in Street and brings with her 27 years of clinical experience from Somerset NHS Foundation Trust and a real passion for providing calm, compassionate and patient-centred care.

We are thrilled to have her on board and look forward to introducing her to our patients soon. Welcome to the team, Amanda 💙

06/07/2026

We know that many people have delayed booking a private hearing assessment because they were worried about being pressured into buying hearing aids. Not at South West Hearing Care!

That's why reviews like this one are so special to us:

Our promise has always been simple: honest advice, expert care, and no pressure.

Thank you for putting your trust in us. 🧡

02/07/2026

👂 Looking after your ears starts with the little things...

Whether you are preparing for an upcoming ear wax removal appointment with us or simply looking after your ear health, 𝗘𝗮𝗿𝗼𝗹® 𝗢𝗹𝗶𝘃𝗲 𝗢𝗶𝗹 𝗦𝗽𝗿𝗮𝘆 can be a really useful addition to your routine.

The medical-grade olive oil helps to soften and loosen ear wax, making it easier to remove during an appointment and supporting the ear's natural cleaning process. Many of our patients find that using it regularly also helps to keep earwax soft and manageable over time.

✔️ Helps soften and loosen earwax
✔️ Ideal before an earwax removal appointment
✔️ Supports regular ear care and healthy ears
✔️ Easy-to-use spray application (no more mess!)

Earol Olive Oil Spray is available from our practices in Street, Westbury and Crewkerne, priced at just £6.50.

23/06/2026

With temperatures soaring this week here in Somerset and Wiltshire, it's worth taking a little extra care if you already wear hearing aids...

☀️ 𝗞𝗲𝗲𝗽 𝘁𝗵𝗲𝗺 𝗼𝘂𝘁 𝗼𝗳 𝗱𝗶𝗿𝗲𝗰𝘁 𝘀𝘂𝗻𝗹𝗶𝗴𝗵𝘁: if you are spending time outdoors, a hat or cap can help protect both you and your hearing aids.

💧 𝗪𝗮𝘁𝗰𝗵 𝗼𝘂𝘁 𝗳𝗼𝗿 𝘀𝘄𝗲𝗮𝘁: moisture can affect performance, so wipe your hearing aids with a soft, dry cloth if they become damp.

🚗 𝗗𝗼𝗻'𝘁 𝗹𝗲𝗮𝘃𝗲 𝘁𝗵𝗲𝗺 𝗶𝗻 𝗮 𝗵𝗼𝘁 𝗰𝗮𝗿: extreme heat can damage the delicate electronics and batteries inside the hearing aids.

🌙 𝗟𝗲𝘁 𝘁𝗵𝗲𝗺 𝗱𝗿𝘆 𝗼𝘃𝗲𝗿𝗻𝗶𝗴𝗵𝘁: if you have a drying pot or dehumidifier, now is a great time to use it.

If you notice your hearing aids are not performing as they should after the hot weather, please give us a ring or pop into one of our practices and we will be happy to assist you.

Stay cool and enjoy the sunshine!

🔸CREWKERNE: 27 Market Square | 01460 929470
🔸STREET: 7 Bayliss Centre, High Street | 01458 555533
🔸WESTBURY: 2 High Street | 01373 823076

22/06/2026

👋 **Welcome to our new followers!**

We have welcomed lots of new people to our page over the past few weeks, so we thought it was a good time to reintroduce ourselves.

We are South West Hearing Care – an independent hearing care provider with clinics in Street, Somerton, Crewkerne and Westbury - led by experienced Audiologist, Simon Swindells RHAD MSHAA.

Our experienced team offers:
👂 Comprehensive hearing assessments
🦻 The latest hearing aid technology from all leading manufacturers
👂 Professional ear wax removal
🎵 Tinnitus support and advice
🛡️ Custom hearing protection
🏡 Home visits

As a local independent business, we are proud to provide honest, expert advice, and hearing care that's centred around you.

Whether you have been following us for years or have only just discovered us, thank you for being here. We look forward to sharing hearing health advice, practice news, patient stories and the latest developments in hearing care.

If there's a hearing-related topic you'd like us to cover, we would love to hear your suggestions in the comments. 👇