26/08/2026
🌿 HARMONIOUS MASSAGE THERAPY – POLICIES & PROCEDURES 🌿
At Harmonious Massage Therapy, my priority is to provide a safe, professional, relaxing and respectful environment for every client.
By booking an appointment with me, you are agreeing to the following policies and procedures:
1. 🌸 About Harmonious Massage Therapy
These terms apply to all massage therapy services provided by Claire Wright at Harmonious Massage Therapy, operating from a home salon in the UK.
By making a booking, you agree to these terms and conditions in full.
2. 📅 Booking & Appointments
• Bookings are automatically confirmed through my booking system.
• I reserve the right to decline a booking where it does not fit my policies or availability.
• Please arrive on time for your appointment.
• Late arrivals may result in reduced treatment time to avoid delays for other clients.
• A consultation form will need to be completed before any treatment and will be sent to you before your appointment.
3. ❌ Cancellations & Rescheduling
• Cancellations or rescheduling are free up to 24 hours before your appointment.
• Cancellations made with less than 24 hours' notice will incur a charge.
• No-shows without prior notice will be charged the full treatment price and may affect future bookings.
Appointments will be cancelled after 20 minutes if no contact.
4. 💷 Payment
• Payment is due at the end of your treatment.
• I currently accept cash and bank transfer only.
• All treatment prices are clearly displayed and include applicable charges.
5. 🚫 Professional Boundaries & Conduct
Harmonious Massage Therapy maintains strict professional boundaries.
Any inappropriate behaviour, including sexual comments, sexual advances, harassment or inappropriate physical behaviour towards the therapist, will result in the immediate termination of the treatment.
Anyone displaying inappropriate or disrespectful behaviour will be asked to leave immediately. No refund will be provided.
I reserve the right to refuse future treatment to anyone who breaches these professional boundaries.
6. 💬 Refunds & Complaints
• Refunds are not offered for completed treatments.
• If you have any concerns about your treatment, please speak to me as soon as possible so I have the opportunity to address them.
• I value client feedback and will always aim to resolve legitimate concerns professionally and fairly.
7. 🧴 Health & Safety
For your safety, please tell me about any medical conditions, allergies, injuries, medications or other concerns that may affect your treatment.
• Some treatments may require a consultation or patch test before proceeding.
• Please provide accurate and complete health information before your treatment.
• I maintain high standards of cleanliness, hygiene and safety in line with appropriate industry practices.
8. 🔐 Data Protection
Your personal information is handled securely and in accordance with applicable UK data protection and GDPR requirements.
Your information is used only where necessary to provide and manage your services and will not be shared with third parties without your consent, unless disclosure is required or permitted by law.
9. ⚠️ Liability
I take every reasonable care to ensure your safety, comfort and wellbeing during your treatment.
Clients are responsible for providing accurate and complete information relevant to their treatment. I cannot accept responsibility for adverse reactions or complications arising from information that has not been disclosed or from contraindications that were unknown to me at the time of treatment.
I maintain appropriate professional insurance.
🌿 Thank you for respecting my policies and professional boundaries.
These policies are in place to protect both you and me, and to ensure that every client can enjoy a safe, calm and professional experience at Harmonious Massage Therapy.
💚 Claire Wright
Harmonious Massage Therapy
