08/07/2026
NHS App Update on Access to Historic Medical Records
We would like to provide a further update regarding access to historic medical records via the NHS App.
Following our previous communication, we are pleased to confirm that we have identified a safe and effective solution to restore access to historic records. Before this can be implemented, several system updates and checks must be completed to ensure information is shared appropriately and in line with safeguarding requirements.
𝐀𝐬 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐢𝐬 𝐰𝐨𝐫𝐤, 𝐬𝐨𝐦𝐞 𝐩𝐚𝐭𝐢𝐞𝐧𝐭𝐬 𝐰𝐡𝐨 𝐰𝐞𝐫𝐞 𝐩𝐫𝐞𝐯𝐢𝐨𝐮𝐬𝐥𝐲 𝐫𝐞𝐠𝐢𝐬𝐭𝐞𝐫𝐞𝐝 𝐚𝐭 𝐋𝐮𝐬𝐨𝐧 𝐒𝐮𝐫𝐠𝐞𝐫𝐲 𝐚𝐧𝐝 𝐡𝐚𝐝 𝐨𝐧𝐥𝐢𝐧𝐞 𝐚𝐜𝐜𝐞𝐬𝐬 𝐦𝐚𝐲 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 𝐚 𝐭𝐞𝐱𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐚𝐝𝐯𝐢𝐬𝐢𝐧𝐠 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐢𝐫 𝐨𝐧𝐥𝐢𝐧𝐞 𝐚𝐜𝐜𝐞𝐬𝐬 𝐡𝐚𝐬 𝐛𝐞𝐞𝐧 𝐮𝐩𝐝𝐚𝐭𝐞𝐝. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐛𝐞 𝐫𝐞𝐚𝐬𝐬𝐮𝐫𝐞𝐝 𝐭𝐡𝐚𝐭 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤 𝐛𝐞𝐢𝐧𝐠 𝐜𝐚𝐫𝐫𝐢𝐞𝐝 𝐨𝐮𝐭 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐡𝐞 𝐬𝐜𝐞𝐧𝐞𝐬 𝐚𝐧𝐝 𝐝𝐨𝐞𝐬 𝐧𝐨𝐭 𝐲𝐞𝐭 𝐦𝐞𝐚𝐧 𝐭𝐡𝐚𝐭 𝐟𝐮𝐥𝐥 𝐚𝐜𝐜𝐞𝐬𝐬 𝐭𝐨 𝐡𝐢𝐬𝐭𝐨𝐫𝐢𝐜 𝐫𝐞𝐜𝐨𝐫𝐝𝐬 𝐡𝐚𝐬 𝐛𝐞𝐞𝐧 𝐫𝐞𝐬𝐭𝐨𝐫𝐞𝐝.
When patients register with or transfer to a GP practice, their online access automatically resets. This means patients can usually only view information recorded from their registration or transfer date onwards (prospective access), rather than their full historic record.
Once this work is complete, patients who transferred from Luson Surgery will continue to have prospective access from their transfer date. Patients who were registered with Wellington Medical Centre before the transfer will have their historic online access restored to the level they previously held.
We would like to reassure patients that their medical records have not been lost. All records remain safely stored within our clinical system and continue to be available to practice staff when required for patient care.
Patients who were previously registered at Luson Surgery and would like access to their historic records can still apply by attending the surgery, completing a short application form, and providing identification. Due to the anticipated volume of requests, there may be delays while applications are processed safely and appropriately.
If you have already submitted an application for historic record access, please do not submit another. We have retained all previous requests and will begin working through these once the work required to reopen access has been completed. There is therefore no need to complete another form or submit a duplicate request.
We understand how important it is for patients to be able to view their medical information online and appreciate your patience while we complete this final stage of work. We hope to provide a further update soon.
In the meantime, the NHS App continues to function as normal for:
• Ordering repeat prescriptions
• Contacting the surgery about a health concern or administrative query
• Viewing results of tests taken after 30th September
Thank you for your understanding.
Kind regards
Wellington Medical Centre
