Logan Practice

04/09/2026

accuRx update (new triage system starting from Monday 7th Sept)

To allow a smoother transition from askmyGP to Accrux we would kindly ask that patient's only contact us through accuRx or by telephone for urgent issues on Monday 7th and Tuesday 8th September between 0730 - 0930 (0800 - 0930 for telephone)

After reviewing feedback from our patients, we will be trialing 2 different opening times for our triage system from Wednesday 9th September, please see details below:

0730 - 0930 (0800 - 0930 for those who need to phone) - Urgent on the day appointments - patients will be contacted the same day. Appointments may be offered so please ensure you are available to attend the same day.

1100 - 1230 - for Routine appointments and enquiries - patients will be contacted between 2 - 3 working days

Text messages have been sent to patients regarding this new system however after some feedback it seems not all have received these. A further text message will be sent today. Text message details are below just in case you again do not receive this. All the information is on our website also and can be accessed by clicking the link below

First text
Logan Practice - From Monday 7th Sept, we will be working from a new triage system called Accrux. askmyGP will no longer be in use. For more information & future updates, please click on the following link https://www.loganpractice.scot.nhs.uk/alerts/new-triage-system/

Todays text (currently not allowing me to send, will keep trying)
We kindly ask that patient's only contact us through accuRx or by telephone for urgent issues on Monday 7th & Tuesday 8th September between 0730 - 0930 (0800 - 0930 for telephone) For information on new opening times please click the link https://www.loganpractice.scot.nhs.uk/alerts/new-triage-system/

For anyone who has an open askmyGP request, please keep an eye on your email address. We will still respond through askmyGP to clear up any remaining requests at the beginning of the week.

New triage system Posted on 15th August, 2026From Monday 7th September, we will be using a new online triage system called Accrux. This new system will replace askmyGP and askmyGP will be closed from this date onwards.This is a new system is being provided by the Health Board to all GP practices.Bet...

01/09/2026

Reminder our new triage system Accrux will start on Monday 7th September. You will not be able to access askmyGP from this date

Please click the link for more information on Accrux.

This information has been placed on our website, a previous Facebook post and also text messages sent to patients.

New text messages have been sent this morning (Thursday) hopefully everyone will have received these now

New triage system Posted on 15th August, 2026From Monday 7th September, we will be using a new online triage system called Accrux. This new system will replace askmyGP and askmyGP will be closed from this date onwards.This is a new system is being provided by the Health Board to all GP practices.Bet...

15/08/2026

No more usernames or password resets, a new easy to access triage system. All you need is your date of birth!!

From Monday 7th September, we will be using a new online triage system called Accrux which is being provide to GP Practices by the Health Board.

Between now and 7th September, you may start to receive text messages or emails from the practice with regards to results, insurance lines and small information messages.

This new system will replace askmyGP and askmyGP will be closed from this date onwards.

Text messages will also be sent to patients today advising of this service.

For more detailed information on this service, please click the below link.

New triage system Posted on 15th August, 2026From Monday 7th September, we will be using a new online triage system called Accrux. This new system will replace askmyGP and askmyGP will be closed from this date onwards.This is a new system is being provided by the Health Board to all GP practices.Bet...

12/08/2026

Protected Learning Time in GP Practice
NHS Lanarkshire are committed to ensure that they provide the best possible care to our patients at all times. In order to support and sustain valuable general practices, Protected Learning Time (PLT) is being introduced from June 2024 across all GP practices.
PLT is an opportunity for the GP Practice team including clinical, management and administrative staff to address learning and professional development needs.
NHS Lanarkshire has GPs, Advanced Nurse Practitioners (ANPs) and Call Handlers to provide cover for patients who require Acute or Urgent Care during 1400-1800 hours. Routine requests (such as results or repeat prescriptions) from patients received via the call handlers will be asked to call back the following day when your GP practice resumes business as usual.
The Call Handlers will screen all calls received in a similar manner to practice reception staff and if deemed appropriate, the patient will be transferred to a clinician who will initially carry out a telephone consultation. If the clinician feels that it is necessary for the patient to be seen face to face, they will arrange and appointment at a primary care centre or house visit that afternoon.
We will be closed between 1400 - 1800 on Wednesday 26th August. Our reception desk will remain open until 1400.
If you feel you need to seen urgently that afternoon please contact the surgery number as normal, you will then be diverted to a call handler. askmyGP will open between 0800 - 0815 on this day.
We would appreciate it if this post could be shared.
We thank you for your cooperation

11/08/2026

Unfortunately the decision has been made to keep askmyGP closed on Wednesday 12th August due to the volume of requests still to be worked through. It will reopen on Thursday 13th August.

For anything urgent please call between 0800 and 0930

We understand this will be frustrating however due to sickness, annual leave and unfilled clinical positions, this is a necessary step we have to take.

Clinical team are working as quick and safely as they can, respond time has increased due to the above circumstances and we ask that you bear with us during this time.

Appointments may be offered at short notice and we may not be able to offer another time due to limited appointment availability.
All prescription orders should go through our patient online service or through our phone ordering service; these should not be placed on askmyGP.

Your local pharmacy, optician and NHS Inform website can help provide information or treatment for your condition / queries.

Please utilise these services offered where possible.
We thank you for your patience and understanding

10/08/2026

askmyGP will remain closed on Tuesday 11th August and will reopen Wednesday 12th August.

For anything urgent please call between 0800 and 0930

We understand this will be frustrating however due to sickness, annual leave and unfilled clinical positions, this is a nesecssary step we have to take.

Clinical team are working as quick and safely as they can, respond time has increased due to the above circumstances and we ask that you bear with us during this time.

Appointments may be offered at short notice and we may not be able to offer another time due to limited appointment availability.

All prescription orders should go through our patient online service or through our phone ordering service; these should not be placed on askmyGP.

Your local pharmacy, optician and NHS Inform website can help provide information or treatment for your condition / queries.

Please utilise these services offered where possible.

We thank you for your patience and understanding

07/08/2026

askmyGP will remain closed on Friday 7th August due to clinical capacity and extremely high demand, we will be open for urgent medical issues only.

If you have an urgent medical issues please contact the surgery via phone on 01698 373341 from 0800 - 09:30

Due to staff absence this step is necessary to allow patients currently awaiting an appointment to be appointed and to ensure safe review of urgent issues.

Please visit NHS Inform for further advice on conditions or visit your local pharmacy or optician. If you become unwell during this time, please contact NHS 24 on 111.

06/08/2026

📣People in Lanarkshire who receive regular vitamin B12 injections may now be able to administer them at home.

💉 The new self-administration programme gives eligible patients greater flexibility, independence and control over their care, with full training, support and equipment provided by NHS staff.

Participation is entirely optional, and patients can continue attending appointments if they prefer.

👥Patients who would like to learn more should speak to a member of staff during their next B12 appointment.

Benefits of B12 self-administration include:
✅Greater independence and control over care.
✅No need to attend a Treatment Room for every injection.
✅More flexibility to administer injections at a convenient time.
✅Ongoing support and training from NHS staff.
✅The option for a family member or carer to be trained to administer injections.

Read more at: www.nhslanarkshire.scot.nhs.uk/news-nhs-lanarkshire-offers-patients-greater-choice-through-b12-self-administration-programme/

06/08/2026

Unfortunately due to annual leave, sickness and clinical shortage askmyGP will close at 0830 on Thursday 6th August, we hope to reopen on Friday 7th August however will update soon.

Clinical team are working as quick and safely as they can, respond time has increased due to the above circumstances and we ask that you bear with us during this time.

Appointments may be offered at short notice and we may not be able to offer another time due to limited appointment availability.

All prescription orders should go through our patient online service or through our phone ordering service; these should not be placed on askmyGP.

Your local pharmacy, optician and NHS Inform website can help provide information or treatment for your condition / queries. Please utilise these services offered where possible.

We thank you for your patience and understanding

29/07/2026

We thank everyone for their co-operation and patience this week while askmyGP has been closed.

We have a few GP's working some extra hours tomorrow to help meet current demand. askmyGP will be open between 0730 - 0830 only on Thursday 30th July.

If your enquiry is urgent after this time, please contact the surgery direct. Please also visit NHS Inform or your local pharmacy or optician

askmyGP will remain closed on Friday 31st July and will reopen as normal on Monday 3rd August.

Should anything change, we will update as soon as possible.

Thank you again for your patience