21/07/2026
To all of our patients
At The Loddon Vale Practice, our team works tirelessly to provide safe, compassionate, and accessible healthcare to our local community. As many of our staff members live in this community alongside you, their safety, mental health, and well-being are our highest priorities.
Recently, several members of our team were personally targeted and named on social media. This behaviour is entirely unacceptable, and the resulting abuse has caused significant distress to our staff.
As a direct result of this ongoing conduct, effective 22.7.26, the front reception desk will only be open in person from 8:00 AM to 9:00 AM daily.
How to Contact Us & Access Services
Outside of the 8:00 AM – 9:00 AM window, our physical reception desk will be closed. However, our team remains fully active, and you can access all services through the following channels:
By Phone: Call us for appointments, urgent queries, and general inquiries.
Online: Submit requests, order repeat prescriptions, or contact us digitally via our website
We operate a strict Zero Tolerance policy regarding abuse, harassment, or defamation of our staff—whether in person, over the phone, or online. We urge our patient community to treat our team with the respect and courtesy they deserve.
Thank you to the vast majority of our patients who continue to support our staff and treat them with kindness.
The Loddon Vale Practice