CareWatch Guernsey

19/07/2026

We are extending the deadline for the complaints review listening exercises until 15th Aug.
We can meet you in person or complete our online form 🙏

29/06/2026

Please visit our website to complete a feedback form or arrange to meet us. We want to hear your experience of using the HSC/ MSG complaints process.

Do you have views to share about the complaints process in HSC and the MSG?

CareWatch Guernsey and Citizens Advice Guernsey are running independent listening exercises to hear feedback from islanders and gather evidence on experiences, concerns and ideas on improving the complaints process.

The deadline has been extended to 13 July to give people more time to contribute their thoughts.

If you’d like to give anonymous feedback online, click here to complete CareWatch’s feedback form https://forms.cloud.microsoft/pages/responsepage.aspx?id=XjODih1yuEWGylPTw18bAXDjaBDRU7ZFnkobAP5hpD1URTFIOE41SllUUUlXS1dMRUJJV0FDTUpEUiQlQCN0PWcu&route=shorturl

Alternatively, email your comments directly to [email protected] or message them to join a confidential discussion session.

Or Call Citizens Advice Guernsey on 242266 or email [email protected] to arrange a time for a confidential 1:1 session.

For more information go to gov.gg/clwg

20/06/2026

Please do use our feedback form below or arrange to speak to us.

Do you have views to share about the complaints process in HSC and the MSG?

CareWatch Guernsey and Citizens Advice Guernsey are running independent listening exercises to hear feedback from islanders and gather evidence on experiences, concerns and ideas on improving the complaints process.

The deadline has been extended to 13 July to give people more time to contribute their thoughts.

If you’d like to give anonymous feedback online, click here to complete CareWatch’s feedback form https://forms.cloud.microsoft/pages/responsepage.aspx?id=XjODih1yuEWGylPTw18bAXDjaBDRU7ZFnkobAP5hpD1URTFIOE41SllUUUlXS1dMRUJJV0FDTUpEUiQlQCN0PWcu&route=shorturl

Alternatively, email your comments directly to [email protected] or message them to join a confidential discussion session.

Or Call Citizens Advice Guernsey on 242266 or email [email protected] to arrange a time for a confidential 1:1 session.

For more information go to gov.gg/clwg

05/06/2026

You can do this by meeting any of our panel face to face or completing a feedback form on our website. We really want to hear from you !

Do you have views to share about the complaints process in HSC?

The Complaints and Learning Working Group in Health & Social Care is gathering feedback from islanders until the end of June about how complaints are experienced and managed in HSC.

CareWatch and Citizens Advice Guernsey are running a series of listening exercises with the aim of gathering evidence on experiences, concerns and expectations about the complaints process.

You can find out more about how to get involved, including arranging in-person discussions if desired, via www.gov.gg/clwg

Alternatively, if you’d rather provide feedback online, click here to complete CareWatch's feedback form: https://forms.cloud.microsoft/pages/responsepage.aspx?id=XjODih1yuEWGylPTw18bAXDjaBDRU7ZFnkobAP5hpD1URTFIOE41SllUUUlXS1dMRUJJV0FDTUpEUiQlQCN0PWcu&route=shorturl. This can be completed anonymously should you wish.

03/06/2026

We are keen to keep hearing from islanders who would like to give us feedback about their experience of using the complaints process.
Fill in our feedback form on our website
www.carewatch.gg

The Complaints and Learning Working Group in Health & Social Care is inviting service users and former and current health and social care staff to contribute to two listening exercises.

These form part of a structured programme of work that aim to enhance transparency, fairness and public confidence in the HSC complaints process and ensure organisational learning and improvement where required.

For more details on how you can take part, go to gov.gg/CLWG-listening-exercises-invite

18/05/2026

Please do let us know your experience of the complaints process by going to our website www.carewatch.gg and completing the complaints review form ( this is anonymised) and we will give your feedback to HSC.

Should you wish to meet our panel to discuss your experience email [email protected]

The Complaints and Learning Working Group in Health & Social Care is inviting service users and former and current health and social care staff to contribute to two listening exercises.

These form part of a structured programme of work that aim to enhance transparency, fairness and public confidence in the HSC complaints process and ensure organisational learning and improvement where required.

For more details on how you can take part, go to gov.gg/CLWG-listening-exercises-invite

13/05/2026

As part of this review. CareWatch will organise and host small group discussions, structured written submissions and facilitate anonymous feedback.

Check out our website to find out more.

www. Carewatch.gg

The newly formed Complaints and Learning Working Group in Health & Social Care will be launching public and professional listening exercises in mid-May, marking the start of a structured programme of work.

The exercises aim to enhance transparency, fairness and public confidence in the Health & Social Care complaints process and to ensure organisational learning and improvement where required.

For more information about how this work will progress, please read gov.gg/clwg-listening-exercises

25/03/2026

Palliative & End of Life Care Survey.

07/02/2026

The Committee for Health & Social Care is inviting expressions of interest from people who would like to join a new Working Group on Complaints and Learning in HSC.

This group will help shape recommendations to make the complaints process more transparent, fair, and trusted and ensure that learning happens when things go wrong.

The Committee is looking for people with:

- Experience designing or delivering complaints systems
- Expertise in clinical governance, or quality improvement
- Lived experience of the HSC complaints process, either as a patient or a professional

Please note the deadline for applications is 22 February 2026.

For more details: gov.gg/HSC-working-group-appeal

15/01/2026

Let us know your thoughts. www.carewatch.gg

Families increasingly cannot afford to see the GP, Guernsey Community Foundation warns.