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Balance Psychotherapy Michelle Fowler BA (hons), M.Sc. (hons). Counsellor and Psychotherapist

Non judgemental, understa

20/10/2022

The Power of Silence in Therapy


Clients who have not experienced therapy before, in particular, may find it difficult to know what to do with the therapeutic space initially. They may begin with an awkward silence, or express their embarrassment at not knowing how to say what they need to say. They may wonder about what they should say, how to say it, and what the therapist will think of them once this has been said. So for the client who is unsure of therapy at the beginning, keep reading.
Silence is one of those occurrences in therapy that is a little like Marmite! You either love it or you hate it. This appears to be the thoughts of both psychotherapist and client. That is to say that I have found this to be the case, by asking people how comfortable they are with silence in therapy. The most typical response from clients is that they find silences, especially long ones, awkward for them. They usually feel as if they should know what to say, or should have an agenda to talk about for every session. They can feel uncomfortable or embarrassed if they don’t always know what to bring to therapy. Therapists can feel, or sense, the awkwardness from clients which can sometimes leave the therapist with the dilemma of choosing whether to end the silence by checking in with the client, or asking a question, or letting the silence continue until the client says something.


The Benefits of Silence:

At times, clients can find silences awkward if they haven’t yet found their voice in life. For clients that are not used to having their opinions, thoughts or feelings listened to, it can sometimes be the case that they are not used to speaking up for themselves, or allowing themselves to be heard. Silences in session can therefore actually afford the quieter client the space to be heard if they can first, own the silence without being afraid of it. For example, I had a client in the past who found it difficult to speak in session at all. Being part of a large and opinionated family meant that he usually just ended up going with the flow, or agreeing with things to prevent an argument, or to save any conflict that would leave him feeling anxious and nervous. By telling him that I would not interrupt the silence, but would allow him to come in on his own steam as I felt this would help him find his voice, he then began to take ownership of the conversation within the session. He would stay quiet for a time and then would smile before speaking and saying tentatively what was on his mind. Once he got used to having centre stage so to speak, he reported that it was the first time he could remember that he’d ever really had complete quiet, or sole command of any conversation. He quickly got used to this, his tone of voice got stronger over time in sessions and he found it easier to say what he needed to say in therapy. Once he realised that his time in therapy was a safe, genuinely non-judgemental space to speak within, he found some confidence to talk about issues that had been a burden for him for a long time. This likewise aided him in speaking up at home at least every once in a while when he felt strongly enough about something to have his opinion taken into account. So, I found that enabling clients to use silences meaningfully brought a positive and useful perspective to therapy for them.
Silences give clients space to process thought and emotion. Once clients get used to the idea that the silence is theirs to command, it becomes a therapeutic tool to develop their own opinions and serves to help them negotiate the social nuances of having conversation, such as speaking in turn without always being spoken over or being discounted in conversation. Clients therefore learn communication skills. They get to hold their own autonomy, which is what we want for them, particularly after therapy has ended and they are gone back to their own lives. In the interim, while they attend us for therapy, therapists can use silences well, particularly for clients dealing with heavy trauma. Silence can give this particular client the space and time in a safe environment to gather their thoughts, work out how they feel, and what exactly it is they want to say, before talking about traumatic or distressing events.
Silence is equally useful in the last few minutes of a session, allowing clients the time to reflect on what has been discussed in therapy. From here they can ask questions of the therapist, or put together what the session has meant to them for the day. At this point they may also name another linked topic that they may wish to discuss next week once they have thought about what they have been supported with in this particular session.
For clients who are nervous before coming to therapy, or are unsure how to say what they need to say, or are unsure how the therapist will perceive what they say, usually this feeling of nervousness and uncertainty diminishes once the working relationship develops and trust has formed. The initial stages of therapy are usually the most awkward, though once a trusting relationship is built, silences are fewer. By the middle of therapy, the silences are more easily tolerated and may be viewed as easy silences by the client at this point. By this time the client will usually be at ease with the therapist and can speak his mind about what is happening for him within the silence more easily.


But How Long is Too Long for Silence to Continue?
An experienced therapist will usually know when silence has meandered on for too long. If the client is struggling, looks distressed, is moving around in the chair a lot (possibly meaning agitation), or expresses his awkwardness, then of course silence is not the correct course of action to continue with this time. If there are too many awkward silences within sessions, the client may be turned off therapy, view therapy as a waste of time, or feel that he is failing in the act of helping himself in therapy. He could likewise feel that the therapist is no good. So, it is important to correctly gauge as much as possible what is happening for the client at any given time.


What Silences Can Mean in Therapy
Much is happening for both the therapist and the client in the space between words. For the client, how he perceives the silence may well depend upon his experiences of silence in the past. For example, if as a child he was punished by the cold shoulder from a parent or guardian, he may wonder why he’s getting the cold shoulder from the therapist in session. He may wonder what he has done wrong in session but may not know how to broach this with the therapist. Given that sometimes a client may not be consciously aware of his past traumatic connection to silence, he may not know why the silence is uncomfortable but may somehow feel that it’s his fault. For this reason, I have found it very important to always quickly get to know a clients’ past history. I will usually ask a client who is struggling within the silence, what was happening for them in the quiet? Or ask how they experienced the silence. I may ask them what the silence meant for them. They usually describe bodily sensations connected to a past event that they then begin to tell me about. They may say that they found it uncomfortable and that they were filled with uncertainty about what to say or how to use the therapeutic environment, in which case I can ask them what they feel therapy is about, or what they want from therapy? For the aware client, that knows exactly why silence is not tolerable to them, we can begin talking about the event connected and can look at how the client was affected in the past and present and explore ways to use silence positively, thus lessening its negative effects in therapy. So we see that silence can mean all manner of things, can be used in a multitude of ways in therapy, and can be used positively with experience.
The therapist will usually use the silence to gauge where the client is emotionally in session, and to track the clients’ perception of silence, at all times being aware of the position of power and powerlessness. The client usually sees the therapist as powerful while he is powerless. So the therapist will at all times be careful to handle the client with care and respect while engaging with him. We see clearly here that silences are part of the social construct of meaning making both in therapy and in life in general.
The main point to be taken here is that with the right intervention from the therapist, silence can be used to help clients to explore themselves, to acknowledge how they feel right now in the moment, and to facilitate them with emotional regulation. Through talking about emotions, thoughts, and the past and present events connected to them that have been discovered through silence in the therapy room, silence becomes a powerful tool to help clients to get to know themselves and to help them explore what they want from their relationships and within their lives in general.
Author:
Michelle Fowler,
Balance Psychotherapy.

References:
Counselling Tutor (2022). Silence in Counselling. https://counsellingtutor.com/basic-counselling-skills/silence/ #:~:text=Silence%20in%20counselling%20allows%20the,thoughts%20and%20feelings%20without%20distraction.

Brandsaeter, E, K., & Hauge, V, R, G., (2021). A time to speak and a time to keep silent: Psychotherapists perceptions of silence phenomena. https://ntnuopen.ntnu.no/ntnu-xmlui/bitstream/handle/11250/2776105/no.ntnu:inspera:65731347:9129005.pdf?sequence=1

02/10/2022

The Importance of Being Heard


The need to be heard is one of the most basic, yet potent needs we have as social beings. Conversation is how we let others know how we feel, what we need, what we mean and is a fundamental tool for us to make connection so that we feel we belong amongst those closest to us. When we have been listened to, and truly heard, we feel validated. Validation means that we matter among our people, (family, friends, work colleagues). Having our views recognised tells us that our feelings, actions, intentions and thoughts are meaningful. Being heard means that what we say is not only acknowledged, but is seen as worthwhile to others in a deep and profound way. So much so that we feel understood on the deepest level, and that we have the respect of those around us. This suggests that we are then truly accepted by most others without judgement.

Feeling accepted by others around us means that we have their esteem, we feel significant to them, we hold value in the groups of family, friends and colleagues that we choose to surround ourselves with. Therefore, the ability to fit in without compromising our own beliefs or having to conform to others to be accepted, or losing ourselves, is very important. Having our true selves accepted for who we really are is vital for our healthy emotional and psychological stability.

Feeling Genuinely Heard and Understood is Truly Transformative:

For clients who have come from a background of feeling unheard, unseen and invalidated in life to now feeling the direct effects of the exact opposite, feeling heard, seen for who they really are, now feeling important, and that they matter to the therapist, the feeling for them is a truly transformative one. This may be the first time in a long time that the client has felt a healthy connection to another in such a genuine way. Too often, clients are given messages from society, friends and family that they must conform to fit in. They may feel judged, criticised, belittled, and generally resistant to maintaining connections with people or forming new ones for fear of the same treatment. Therefore, the role of the therapist is to gauge where things have gone awry within clients’ relationships, how they have become out of kilter and exploring what kind of relationships the client actually wants, supporting clients to build and maintain these healthy new connections. It is amazing what close attention to the client, coming from a truly genuine place from the therapist, and providing a safe place to focus on clients’ issues, can achieve. Therapy with a suitable therapist holds the capacity to form deep and profound change for clients who are genuinely ready to explore themselves, their place in life and where they want to go in life now. Clients learn to understand that all difficulties can be managed with the right support. The first and main aim of therapy lies in allowing clients the opportunity to understand themselves. As therapists we have a golden opportunity to do this this through listening genuinely and non-judgementally to clients. We get to offer people a corrective emotional experience in terms of being listened to and truly heard. For some people, this may be the first time someone has sat with them and presented them with a chance to be heard. Being heard for them is directly connected to their self-esteem, self-worth, self-image and is therefore connected to the very core of who they are, with strong implications for self-identity and helping them to form and develop a healthy sense of themselves. So we see that listening is such a simple thing, but is a powerful and insightful tool for the therapist.

How Do You Help Someone to Feel Heard?



There are 7 basic ways to allowing others to feel seen, heard and understood:

Be Fully Present;
Being fully present for the client does not mean having a list of questions to ask all the time, or that we always need to have a comment to make or something to say. Being present for the client often means allowing clients the space to be able to speak when they need to speak. It means fully hearing them, without interruption, until their story is told. In doing so, we are beginning to develope a strong and trusting therapeutic presence within the room. The next step is to help the client make meaning from their experiences. We do this by sitting with them steadfastly, especially through their most upsetting moments. This allows clients to see for themselves that genuine support from another is a real thing, and that they are more than worthy of it.

Active Listening;
This is a vital tool for the therapist. Therapists can show the client that they have been actively listening to what has been said when they name emotions that may have been felt for the client during a particular event. In doing this, the therapist shows the client that not only has she been listening, but she has picked up the general feeling that has been stuck there for the client. Often when emotions, thoughts or feelings have been spoken about and therefore acknowledged and accepted, they dissipate, leaving the client feeling lighter and with a better understanding of what had happened for them in the first place.

Reflective Listening;
This is another important tool for therapists. When utilising this method of listening, the therapist has a perfect opportunity to help the client understand what it is that is happening for them within their past and present experiences. Once the therapist has heard what the client has said, she can then offer the same story back to the client but using different words, and as such is explaining or reflecting back to the client, the same event, but in a new light. Hearing their own story back to them often has the almost magical result of letting the client look in the mirror at themselves as their own event unfolds, therefore providing a fresh look at, and new understanding of their thoughts and emotions during important life events. The client can also see the proof that the therapist has indeed been listening.

Holding Space;
Holding space, or being emotionally and mentally available for the person in front of us means supporting someone in the moment as they feel their emotions and process their thoughts in our presence. It means providing them with a safe and non-judgemental space in which they can be vulnerable in peace, without distress or further worry. Being truly empathetic to the persons’ situation while they tell us about their problems and sitting with them through their anger or hurt is essential. In doing this, we help clients find their voices, and to realise that their wants and needs matter as much as anyone else. Holding space for someone else’s emotional pain creates a unique holding environment within the room for clients processing overwhelming emotions such as grief, suicidal ideation, anxiety, or a myriad of different unresolved traumas that otherwise may never get the time of day outside of the therapeutic space.

Unconditional Positive Regard;
Unconditional positive regard is not about agreeing with everything the client has done, says, thinks or feels. It’s about respecting the clients’ decisions in life, and accepting the client as they are in front of us, knowing that they are doing the best they can in this present moment in time. This means accepting the client exactly as they present to us right now. For example, someone presenting with addiction may already feel bad or feel judgement from society in general. A therapist practicing genuine unconditional positive regard will work with clients through helping them understand what emotional turmoil led them to addiction in the first place, and may begin addressing these issues as a means to treating addiction without judgement. In this way, clients are not fearful about telling the truth, or of being seen as they truly are. This means that clients can be accepted by the therapist exactly as they are, issues and all, which facilitates self-acceptance for clients.

Validating Clients Feelings;
Through genuine acceptance of the client and their unique situations, we show clients that they are good enough to receive help as they are, and that we care enough about the client to offer our support. This strengthens the therapeutic bond, allowing genuine connection to be felt by the client. It shows the client that they have value and are important to us. This type of emotional validation is different to the usual rejection or judgement felt by clients every day. An emotionally validated client feels seen, heard and accepted and knows that their feelings and thoughts are not wrong or in any way inappropriate. Therefore, this emotional validation allows clients to value themselves, shaping a healthy sense of self, maybe for the first time, free of shame or blame and they are now able to speak with confidence.

Listen but don’t fix;
Trying to solve the clients’ problems, or being solely solution focused, in my humble opinion, only serves to take away the clients own ability to solve problems by themselves. Listening without advising means helping clients to weigh up options, or examine the pros and cons of making certain choices, but ultimately allows them to make their own decisions. Their own autonomy, is after all, what we want our clients to be able to use once they have left therapy. A firm belief in the clients own sense of agency is vital here. They managed before they came to us and we want them to manage even better without us, having learned from us, how to process their emotions, thoughts and behaviours by themselves, now making good choices. Reflecting back to the client is one of the best tools there is in this case.

So we see and understand a little more now about how being heard, seen and valued by others has a profound and positive affect on us. The same is true of having the genuine support and understanding of the right therapist that appreciates who clients really are and what they need to achieve their goals in life. Sometimes, we just need a good listening ear, an honest wish to change our situations, and the right support to transform our lives.

References:

De Lisle, A. (2016). Being heard and understood in counselling. https://www.counselling-directory.org.uk/memberarticles/being-heard-and-understood-in-counselling.

Nafousi, R. (2022) How to make people feel seen and heard. https://poosh.com/how-to-make-people-feel-seen-and-heard/.

Patterson, B. (2017). The sacred experience of listening and being heard. http://bethspatterson.com/sacred-space-listening-heard/.

Salters-Pedneault, K. (2022). What is emotional validation? https://www.verywellmind.com/what-is-emotional-validation-425336.

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