06/09/2024
Dear all,. And Mr Pratik Pota CEO of EUREKA FORBES.
Sharing the horrible experience regarding the service of my Aqua Guard water filter.
It was purchased from QRS retail on 24/8/22.
I purchased AMC too, for my product, SPENDING NEARLY 10000/- PER AMC
On August 28th the indicator showed the symbol for service.
I immediately put in a request for service via the application and also contacted the service centre call number for technician visit.
But to no avail.
I repeatedly contacted the TOLL free number of the company and a standard reply of assurance would be given to me regarding the technician visit.
Out of desperation, i sent mail to the grievance centre of the company.
Dear Dr. Jayan,
Thank you for alerting us regarding your concerns. Please accept our sincere apology for this delay. As promised in our previous email, we are working closely with the respective team for a quick solution.
I have created a priority ticket 7790442-2024-05-09 has reference to your earlier complaint/request number CM-290824-32983932 to ensure quicker resolution of your issue.
I have also escalated your concern regarding service to the appropriate team and will ensure that your complaint/request is prioritized and attended without any further delay.
Please ensure to verify our technician's ID in their mobile app to prevent unauthorized access and ensure safety.
Regards,
Deepraj Bhakat
Eureka Forbes
Dear Abhishek,
Regretfully your assurance came to naught.
Nobody came.
I have seen reviews on EUREKA FORBES and if it is true, i regret buying the product.
I will be posting an open request to your CEO, requesting for service via FACEBOOK.
If the company has some semblance of dignity and respect for the customer,please do the needful at least TODAY.
A customer deeply regretting your product purchase.
Dr Jayan.
From: Grievance Officer
Sent: Wednesday, September 4, 2024 1:29:52 pm
To: [email protected]
Subject: Re:FAILURE TO ADDRESS MY COMPLAINT SINCE 29 TH AUGUST 2024
Dear Dr. Jayan,
Thank you for reaching out to Eureka Forbes. Please accept our sincere apology for the inconvenience caused.
The complaint number for your issue regarding service is CM-290824-32983932 , and I will make sure that it is addressed by us in the best possible way.
Please note, as your product is in contract, no service visit charge will be applicable. In case of any replacement of spare parts, charges may be applicable which our technician will inform you.
I’m aligning our service partner in ERNAKULAM whose name is UNIVERSAL AQUA SOLUTIONS. Our technician will be at your doorstep by end of the day.
Please download our customer APP from the link below to get real time status updates of your open complaints & Installation request.
Rest assured your complaint will be addressed soon. Please feel free to reach out to me for any concerns or delay in resolution.
Please ensure to verify our technician's ID in their mobile app to prevent unauthorized access and ensure safety.
Regards,
Abhishek Singh,
Eureka Forbes
Despite these assurances , absolute and total disrespect and disregard for the customer,whose family is suffering as a result of incompetent service support of EUREKA FORBES.
I DEEPLY REGRET BUYING YOUR PRODUCT.
IF SOME SEMBLANCE OF RESPECT IS LEFT IN YOUR COMPANY FOR THE CUSTOMER WHO HAS SPENT HIS HARD EARNED MONEY , TRUSTING THE PRODUCT AND COMPANY,PLEASE DO THE NEEDFUL IMMEDIATELY.
I AM LEFT WITH NO OPTION BUT TO TAKE LEGAL ACTION VIA CONSUMER COURT FOR THIS EXTRAORDINARY DEFICIENCIES IN SERVICE APART FROM THE MENTAL HARRASMENT CAUSED TO ME BY YOUR COMPANY AND ITS INCOMPETENT SERVICE BACK UP
Dr M G JAYAN
