28/06/2026
Our Managing Director, Mr. Surendran Chemmenkotil, participated in the panel discussion, "The Human + AI Equation: Branding the Future of Healthcare," at the 'Best Healthcare Brands 2026, hosted by ET Edge - The Times Group in Mumbai. Joining Dr. Santosh Shetty, CEO & Executive Director, Kokilaben Dhirubhai Ambani Hospital, Dr. Dr Anand K, MD & CEO, Agilus Diagnostics, and Mr. Venkatesh R, Group Chief Operating Officer, Narayana Health, he shared his perspective that while AI can enhance speed, accuracy, and clinical decision-making, the future of healthcare lies in combining the power of AI with the trust, empathy, and human judgment that remain central to patient care. Che
"AI can become an invaluable clinical assistant, bringing greater speed, accuracy, and intelligence to healthcare. It can strengthen detection, support diagnostics, and help clinicians make more informed decisions. But when it comes to interpreting results, prescribing treatment, and determining patient outcomes, the final judgment must always remain with a doctor.
Healthcare is built on trust, where even the smallest margin of error is unacceptable. Technology can enhance clinical capabilities, but it cannot replace the reassurance, accountability, and human judgment that patients rely on.
The future of healthcare lies in combining the power of AI with the expertise of medical professionals. When technology serves as an additional layer of intelligence rather than a substitute for human care, it enables better decisions, stronger outcomes, and safer, more compassionate healthcare."
Surendran Chemmenkotil
Managing Director, Metropolis Healthcare