08/07/2026
Service Excellence Training - Day 4
Participants continued their learning journey with engaging sessions on complaint Handling, conflict Resolution, stress management, and Resilience.
These essential topics equipped participants with practical skills to manage workplace challenges effectively, maintain professionalism, and deliver exceptional service. The training emphasized the importance of positive communication, problem- Solving, emotional well- being, and adaptability in creating a customer - focused and supportive work environment.
We extended our Heartfelt thanks to Zikuraa international college for facilitating this valuable training and supporting the professional development of our staff.
Zikura International College
Ministry of Health