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Monday 08:30 - 17:30 Tuesday 08:30 - 17:30 Wednesday 08:30 - 17:30 Thursday 08:30 - 17:30 Friday 08:30 - 17:30

Financial Markets Ombudsman Service

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Financial Markets Ombudsman Service

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FMOS was established through the consolidation of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center.

FMOS offers an independent, fair and free dispute resolution service for consumers and investors. FMOS provides free and fair alternative dispute resolution services to financial consumers and investors.

30/10/2026

Happy !

Thank you for your trust in FMOS.

Every positive experience reminds us of why we do what we do.

Your feedback drives us to keep improving and better serve consumers by providing fair, independent, and efficient financial dispute resolution.

29/10/2026

Understanding your insurance policy is an important part of being a smart financial consumer. From knowing what is covered to keeping the right documents and understanding the claims process, here are some tips to help you stay informed and make informed decisions.

28/10/2026

FMOS was delighted to be part of the Taklimat Kesedaran & Pengurusan Kewangan Penjawat Awam 2026, organised by BNMLINK, Bank Negara Malaysia and Ministry of Finance (M*F) today at Ministry of Finance office in Putrajaya.

FMOS CEO, Ms Marina Baharuddin was one of the speakers at the session where she shared insights into FMOS’s role as an independent and impartial alternative dispute resolution body in Malaysia.

Also speaking at the session was Puan Hasjun Hashim, Deputy Director of BNMLINK, who shared insights on early assistance and consumer protection, as well as raising awareness of financial scams. Encik Ahmad Muslihuddin Rozlan, Section Head of the Business Development & Marketing Section, Financial Advisory & Customer Engagement Department at Agensi Kaunseling dan Pengurusan Kredit (AKPK), also spoke about financial and debt management.

We sincerely thank BNMLINK and M*F for this valuable opportunity to share its role in providing an alternative avenue for financial consumers and investors to seek fair and independent dispute resolution.

28/10/2026

When it comes to investing, it is important to understand what you are investing in before making a decision. Take the time to read, ask questions and understand the risks involved. Here are some tips to help you invest wisely and make informed decisions.

27/10/2026

As financial consumers, we may encounter suspicious or unclear information from time to time. It is important to read carefully and understand the messages and information you receive before taking any action or making a decision.

Here are some tips to help you stay alert and make informed financial decisions.

26/10/2026

FMOS berbesar hati menyertai Karnival Celik Kewangan Selangor anjuran Bank Negara Malaysia yang berlangsung dari 23 - 25 Oktober 2026 bertempat di Central i-City, Shah Alam.

Terima kasih kepada semua pengunjung yang singgah di booth FMOS dan menyertai sesi perkongsian bertajuk “Singgah FMOS: Kenali Hak, Elak Ditipu”. Semoga perkongsian ini memberi manfaat dalam meningkatkan pengetahuan kewangan serta pemahaman tentang saluran penyelesaian pertikaian yang tersedia.

26/10/2026

On 24 October, FMOS brought Financial Scams, Your Rights & How FMOS Can Help to Pusat Komuniti Bukit Damansara. Led by FMOS Senior Case Manager Puan Aishara Ab Rahim, the two-hour session sparked lively discussions, with elderly participants actively asking questions about how to identify scams, protect themselves and know where to seek help.

By recognising the red flags and knowing where to seek help, we can all make safer financial decisions and help build a more scam-aware community. Beyond scam prevention, participants also learned about their financial consumer rights and how FMOS can help with financial and capital market disputes.

FMOS thanks the organiser and residents of Bukit Damansara for their warm participation and engaging discussion.

22/10/2026

There are many misconceptions about FMOS. Let’s take a closer look and find out what’s fact and what’s myth.

22/10/2026

FMOS was honoured to welcome Mr Klavs Kinnerup Hede, Director of International Relations at the Danish Parliamentary Ombudsman, together with representatives from the Royal Danish Embassy in Kuala Lumpur, to the FMOS office on 20 October 2026.

The visit offered a valuable opportunity for both institutions to exchange knowledge and learn from each other’s experiences. FMOS was represented by CEO Ms Marina Baharuddin, COO Ms Wong Su Kuin and a team of FMOS Ombudsmen. FMOS shared its role in resolving financial and capital market disputes in Malaysia, while Mr Klavs Kinnerup Hede shared insights into the work of the Danish Parliamentary Ombudsman, highlighting the different approaches to dispute resolution and public redress.

FMOS would like to extend its sincere appreciation to the Royal Danish Embassy in Kuala Lumpur - Embassy of Denmark in Kuala Lumpur, Malaysia for facilitating this visit and fostering greater understanding of the role of ombudsman institutions in different countries.

21/10/2026

Jom beramai-ramai memeriahkan program Karnival Celik Kewangan Selangor yang dianjurkan oleh Bank Negara Malaysia yang berlangsung dari 23 - 25 Oktober 2026 dari 10.00 pagi hingga 10.00 malam, bertempat di Central i-City, Shah Alam.

Mari singgah booth FMOS di no. M2 (Aras G1) untuk mengetahui lebih lanjut tentang peranan FMOS dalam membantu menyelesaikan pertikaian kewangan dan pelaburan. Jangan lepaskan peluang untuk menyertai sesi taklimat oleh Pengurus Kes kami bertajuk "Singgah FMOS: Kenali Hak, Elak Ditipu" pada hari Ahad, dari jam 10.30 - 11.00 pagi.

Pelbagai aktiviti menarik berkaitan kewangan menanti anda! Jumpa anda di sana!

Address

Level 14, Main Block Menara Takaful Malaysia No. 4, Jalan Sultan Sulaiman
Kuala Lumpur
50000

Opening Hours

Monday	08:30 - 17:30
Tuesday	08:30 - 17:30
Wednesday	08:30 - 17:30
Thursday	08:30 - 17:30
Friday	08:30 - 17:30

Telephone

+60322722811

Website

http://www.fmos.org.my/

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