Company Registration : 200801036822 (838162-X) Janipro started of as a distributor of pharmaceutical grade pregnancy-specific health supplements for local and regional hospitals, medical centres, private clinics and health care professionals. Now we have transformed ourselves and added a more front line role for us, delivering health to the public. PRIVACY POLICY
JANIPRO (M) SDN BHD | CORPORATE SITE LEGAL DOCUMENTATION
Last Updated: June 2026
Janipro (M) Sdn Bhd (“Janipro”, “we”, “our”, or “us”) operates this official corporate website. We are highly committed to protecting and respecting your data privacy. This Corporate Website Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit our website, submit inquiries through our corporate contact forms, or interact with our professional careline services. By accessing, browsing, or using this website, or providing your details via our contact forms, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect and process personal data about you through several channels on this website:
• Corporate Inquiry & Contact Forms: Full name, professional designation/title, company or clinic name, email address, corporate telephone or mobile number, and the specific details of your inquiry.
• Careline Interactions: Information provided when you communicate directly with our customer care representatives via phone, messaging apps, or official email channels.
• Technical Data & Analytics: IP addresses, browser types, device information, operating system data, and behavioral tracking data collected via essential cookies to optimize layout and security.
2. How We Use Your Information
The personal information collected through our corporate portal is processed based on legitimate commercial interests, managing practitioner partnerships, and adhering to compliance obligations:
• To respond comprehensively to corporate inquiries, product distribution queries, or medical-scientific questions submitted through our contact forms.
• To verify practitioner credentials and healthcare provider licenses prior to coordinating commercial accounts or distribution access.
• To provide ongoing educational updates, clinical literature, or product information updates that you have requested or consented to receive.
• To audit, protect, and optimize the security and operational efficiency of our digital infrastructure.
3. Information Sharing and Disclosure
Janipro does not sell, trade, or lease your personal information to third parties. Data disclosure is limited to the following professional contexts:
• Authorized Third-Party Service Providers: IT consultants, system administrators, and secure cloud hosting services who support website maintenance and form delivery under confidentiality contracts.
• Legal and Regulatory Authorities: When required by law, statutory mandates, or judicial processes to protect our rights, public safety, or to comply with institutional compliance audits.
4. Comprehensive Security Measures
We apply rigorous administrative, clinical-grade digital infrastructure security, and strict technical safeguards (including SSL encryption and firewalled network architectures) to protect your submission data against loss, tampering, or unauthorized access. While we employ top-tier protection frameworks, no web transmission method can guarantee complete immunity.
5. Your Rights and Access Control
You retain complete ownership over your data. You have the right to request a copy of the personal records we hold about you, request rectifications to inaccurate records, or demand data erasure from our active inquiry systems. To invoke these rights, contact our data coordinator using the details in Section 7.
6. Adjustments to This Corporate Policy
We reserve the right to revise this Privacy Policy to ensure alignment with technological updates or regulatory changes. Updated policies will instantly go into effect upon publication on this page with a revised date stamp.
7. Corporate Contact Information
For inquiries, complaints, or clarifying questions regarding data protection, reach out directly to us:
• Company: Janipro (M) Sdn Bhd
• Headquarters Address: No. 42, Jalan Seksyen 1/21, Taman Kajang Utama, 43000 Kajang, Selangor, Malaysia
• Careline Support: +6 012 568 7822
• Official Email: [email protected]
SHIPPING, REFUND AND CANCELLATION POLICIES
Last Updated: 25th June 2026
Thank you for choosing Janipro. We strive to provide the highest quality research-driven nutraceuticals and general wellness solutions. Please read our policy regarding shipments, returns, refunds, and order cancellations carefully. PART A: SHIPPING POLICY
1. Processing Time
• All orders are processed within 1 to 5 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped containing your tracking details.
2. Shipping Rates and Estimates
• Shipping charges for your order will be calculated and displayed at checkout.
• We utilize trusted courier partners to ensure safe delivery. Estimated delivery windows within Malaysia are generally 3 to 5 business days for Peninsular Malaysia, and 5 to 7 business days for East Malaysia.
3. Delivery Issues & Damage
• Janipro products are manufactured under strict quality standards (NPRA GMP, HACCP, ISO 22000). If your order arrives damaged, broken, or tampered with, please take clear photos of the packaging and contact our Careline immediately at +6 012 568 7822. PART B: REFUND & RETURN POLICY
Due to the sensitive nature of health supplements, functional foods, and traditional medicines, returns and refunds are handled strictly under specific guidelines to guarantee safety and compliance.
1. Eligibility for Returns & Refunds We only accept returns, exchanges, or refunds under the following circumstances:
• The product received is incorrect (differs from the invoice order).
• The product arrived damaged or defective beyond consumable condition.
• The product has an expired shelf life upon arrival.
2. Return Window & Condition
• You must report the issue and initiate a return request within seven (7) days of receiving your item.
• To be eligible for a return, the product must be unused, seals intact, and in its original packaging.
3. Return Address All authorized returns must be shipped to our designated logistics facility at the following address:
• Return To: Janipro (M) Sdn Bhd (Returns Dept.)
• Address: No. 28, Jalan Hi-Tech 6/1, Kawasan Perindustrian Hi-Tech 6, 43500 Semenyih, Selangor, Malaysia
4. Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account within 7 to 14 business days. PART C: CANCELLATION POLICY
1. Order Cancellations
• Orders can only be canceled if they have not yet been packed or dispatched by our warehouse team.
• To cancel an order, please contact our Careline at +6 012 568 7822 or email [email protected] as soon as possible with your Order ID.
• Once an order has been shipped or handed over to our courier partner, it cannot be canceled. You will need to refer to our Refund & Return Policy guidelines upon receiving the package. TERMS AND CONDITIONS
Last Updated: 25th June 2026
Welcome to the Janipro e-commerce platform. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of any products from Janipro (M) Sdn Bhd (“Janipro”, “we”, “our”, or “us”). By accessing our site or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. General Conditions
• By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
• Janipro specializes in research-driven nutraceutical formulations. Content provided on this website is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.
2. Account Registration and Practitioner Verification
• To access certain features or specialized products intended for healthcare professionals, you may be required to register for an account.
• You agree to provide accurate, current, and complete information during registration.
• Janipro reserves the right to verify credentials before granting access to professional-exclusive product categories.
3. Accuracy of Pricing and Product Availability
• All prices listed on our e-commerce platform are subject to change without notice.
• We reserve the right to modify or discontinue products at any time without liability.
• While we make every effort to display product descriptions and colors accurately, we cannot guarantee that your monitor's display will perfectly reflect the actual product packaging.
4. Order Acceptance and Billing
• We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
• In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email or phone number provided at the time the order was made.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Intellectual Property
All content included on this site, such as text, graphics, logos, images, product formulations, and software, is the property of Janipro (M) Sdn Bhd and is protected by applicable intellectual property laws. Unauthorized use of our trademarks or content is strictly prohibited.
6. Governing Law
These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Malaysia.
7. Contact Information
Questions about the Terms & Conditions should be sent to us at:
• Company Name: Janipro (M) Sdn Bhd
• Address: No. 42, Jalan Seksyen 1/21, Taman Kajang Utama, 43000 Kajang, Selangor, Malaysia
• Careline: +6 012 568 7822
• Email: [email protected]
