Consilium Software Inc.

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Consilium Software Inc. Consilium Software delivers AI-powered CX Intelligence & Orchestration. Consilium is a Cisco SolutionsPlus (S+) partner since April 2017.

Trusted by 2,000+ enterprises across 50+ countries, we power 5B+ customer interactions annually through AI-driven automation, decision intelligence & omnichannel engagement. Cisco sales and Cisco partners have leveraged Consilium S+ partner solutions since 2008 to expand the conversation to win strategic collaboration and contact centre deals. S+ is Cisco’s OEM-lite program for a few technology partners handpicked by Cisco for strategic sales growth. Consilium UniCampaign (Outbound List and Campaign Management), UniAgent, UniDashboard and UniCloud products complement the Cisco UC, CCX and CCE solutions. UniCampaign, UniAgent and UniDashboard products are also compatible with Cisco HCS-CC, the underlying platform for which is UCCE. Our professional services have become known for quality, consistency and a global footprint. Consilium solutions are now used by more than 500 customers in 70 countries.

• Cisco SolutionsPlus Partner for CC
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise Contact Center Solutions
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Products Certified as Cisco Compatible
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner

🎃 Happy Halloween from Consilium Software! 👻Wishing you a Halloween filled with treats, smiles, and memorable moments!...
30/10/2026

🎃 Happy Halloween from Consilium Software! 👻

Wishing you a Halloween filled with treats, smiles, and memorable moments!

No tricks, just smarter experiences! ✨

Nearly half of customers name long wait times as the single biggest gap in how brands support them today. It is the most...
30/10/2026

Nearly half of customers name long wait times as the single biggest gap in how brands support them today. It is the most common complaint in customer service, and the oldest.

A major life insurance provider decided not to shorten the queue. They took the waiting out of it.

Virtual queue with callback means a customer keeps their place in line without having to hold the line. The queue still exists. The customer no longer sits in it.

Around that, Consilium integrated the contact center with the CRM so the rest of the experience kept pace:

• Proactive outbound campaigns, reaching customers before they need to call

• Online surveys collecting feedback inside the same engagement flow, not as a separate exercise

• One agent interface across CRM and contact center, customer information and interaction history in a single place

• A management dashboard giving a live overview of contact center operations

The outcome was not only a faster contact center. It became the standardised customer engagement blueprint the group now extends across the region.

Read the full case study on consiliumsoftware.com

Every Interaction Holds Intelligence. Are You Turning It Into Results?Your contact center generates valuable insights ev...
29/10/2026

Every Interaction Holds Intelligence. Are You Turning It Into Results?

Your contact center generates valuable insights every second. The real advantage lies in turning those insights into smarter decisions and measurable business outcomes.

With Consilium AI-Powered CX Intelligence, enterprises can:

✅ Improve Customer Satisfaction – Identify sentiment shifts and resolve issues before they escalate.

✅ Boost Agent Productivity – Empower agents with real-time coaching and intelligent guidance.

✅ Reduce Risk – Strengthen quality and compliance monitoring across voice, chat, screen, and bot interactions.

✅ Optimize Business Performance – Turn predictive insights into better operational decisions, higher efficiency, and lower costs.

One AI Intelligence Layer. Complete Visibility. Better Business Outcomes.

Powered by Consilium UniQM™ and UniRSM™, connecting quality intelligence, supervision, compliance, and performance in one unified approach.

💬 Is your contact center simply capturing interactions—or turning them into business intelligence?

🌐 www.consiliumsoftware.com

Disconnected customer journeys lead to longer handling times, higher costs, and missed opportunities.With Consilium Soft...
27/10/2026

Disconnected customer journeys lead to longer handling times, higher costs, and missed opportunities.

With Consilium Software Inbound Intelligence, enterprises can:

✅ Improve First-Contact Resolution – Give agents complete customer context for faster, more effective support.

✅ Reduce Operational Costs – Minimize repetitive interactions and improve agent productivity.

✅ Increase Customer Satisfaction – Deliver seamless experiences across voice, AI, and digital channels.

✅ Accelerate Digital Adoption – Help customers complete journeys faster with intelligent assistance and secure co-browse.

Less customer effort. Greater efficiency. Better business outcomes.

All while maximizing existing CX investments.

💬 What's your biggest inbound CX priority - faster resolutions, lower costs, or happier customers?

🌐 www.consiliumsoftware.com

Great CX Isn't About More Interactions. It's About Better Outcomes.Every customer interaction is an opportunity to build...
26/10/2026

Great CX Isn't About More Interactions. It's About Better Outcomes.

Every customer interaction is an opportunity to build trust, solve problems, and drive business growth.

With Consilium Software AI-Powered CX Intelligence & Orchestration, enterprises can:

✅ Engage Smarter – Connect customers with the right AI, agent, or digital experience.

✅ Resolve Faster – Empower agents with real-time intelligence and seamless customer context.

✅ Perform Better – Turn interaction insights into improved productivity, conversions, and customer satisfaction.

From first interaction to final resolution, make every moment count.

💬 What's your biggest CX priority today - faster resolution, smarter automation, or better customer engagement?

🌐 www.consiliumsoftware.com

52% of customers say the same thing about AI agents: they are comfortable with them, as long as they can still reach a h...
23/10/2026

52% of customers say the same thing about AI agents: they are comfortable with them, as long as they can still reach a human.

That is not a rejection of automation. It is a condition attached to it. And it is a harder brief than it sounds. Most contact centers treat the human as what happens when the AI fails, a fallback at the end of a dead-end bot conversation, reached after repeating yourself twice. By the time a person picks up, the customer has already decided how the experience went.

Leaders are investing accordingly. Agentic AI systems are the single biggest CX technology investment area for the next 12–18 months, named by 51% of CX leaders.

So the question is not how much to automate. It is who decides when automation stops — and whether that decision is designed or accidental.

Consilium builds the door in:

✅AI or human decided upfront — routed on intent, context and risk before the interaction begins, not after the bot has failed
✅Escalation that carries context — the customer never repeats what they have already said
✅AI beside the agent — full context, live sentiment and the next best action on screen the moment a person takes over
✅Completion, not a callback — guided workflows and co-browse, so the handover ends the issue rather than scheduling another one
✅Live supervisor oversight — monitor, whisper and barge while the call is still running

Automation customers trust is not automation without people. It is automation that knows when to hand over.

🔗 Discover more: www.consiliumsoftware.com

Twimbit

Don't Just Monitor. Intervene When It Matters.What if your supervisors could identify customer frustration, support agen...
22/10/2026

Don't Just Monitor. Intervene When It Matters.

What if your supervisors could identify customer frustration, support agents, and prevent escalations while conversations are still happening?

With Consilium AI-Powered Supervision Intelligence, enterprises can:

✅ Detect Early – Identify sentiment shifts, compliance risks, and emerging issues in real time.

✅ Coach Smarter – Empower agents with live guidance, whisper coaching, and peer learning.

✅ Act Faster – Give supervisors real-time visibility to intervene before issues escalate.

The impact? Faster resolutions, more confident agents, improved productivity, and better customer experiences.

Because great supervision isn't about reviewing what went wrong. It's about making things right, in the moment.

💬 Is your contact center managing yesterday's issues—or improving today's conversations?

🔗 Explore more: www.consiliumsoftware.com

20/10/2026

Compliance Can't Wait. Neither Should Intelligence.

Why discover compliance risks after the conversation is over?

With Consilium AI-Powered Compliance Intelligence, enterprises can continuously monitor interactions, detect potential violations early, and strengthen governance across every channel.

✅ Proactive risk detection
✅ Automated compliance monitoring
✅ Faster intervention
✅ Stronger customer trust

Less risk. Greater visibility. Compliance intelligence at scale.

🎥 Watch how Consilium is transforming compliance from reactive checks to proactive intelligence.

🌐 www.consiliumsoftware.com

Wishing our customers, partners, and colleagues a joyful and prosperous Dussehra!Warm wishes from all of us at Consilium...
20/10/2026

Wishing our customers, partners, and colleagues a joyful and prosperous Dussehra!

Warm wishes from all of us at Consilium Software Inc.

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