06/02/2026
June 1st, 2026
Dear XLH Network Community,
We want to let you know about a change we are making to the way we process donations.
As a small nonprofit, we are always looking for ways to make responsible financial
decisions and ensure that as much of our funding as possible goes directly toward our
mission: education, peer support, advocacy, research, and programs for individuals and
families affected by XLH.
After careful review, The XLH Network, Inc. has decided to move from DonorView to Zeffy
as our donation platform. DonorView has been costing the organization as much as
$7,000 per year. While it has served us in many ways, we do not currently receive enough
individual private donations to justify that level of expense.
The new platform will be much less expensive for the organization. However, one change
you may notice is that donors are given the option to cover a service charge or processing
fee when making a donation. and that charge is higher than our previous donation
platform.
We want to be very clear: covering that service charge is completely optional.
If you are able and choose to cover it, we are grateful. If you prefer not to cover it, your
donation is still deeply appreciated and will be received with the same gratitude. We do
not want anyone to feel pressured or discouraged from giving because of the service
charge option.
Every gift, no matter the amount, helps The XLH Network continue to provide resources,
connection, and support to the XLH community. Your generosity allows us to keep
showing up for families, expanding programs, and advocating for better care and
understanding of XLH.
Please note that all previous donations have been transferred to the new platform and if
you are in need of a receipt for your tax-deductible donation, we are happy to provide that.
Thank you for your continued trust, support, and commitment to this community.
With gratitude,
Susan Faitos
Executive Director