06/04/2026
Now hiring a Phone Receptionist!
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Merit Family Medicine is seeking a friendly, professional, and dependable Phone Receptionist to join our growing team. This position serves as the first point of contact for our patients and plays a vital role in providing excellent customer service and ensuring smooth daily operations.
Responsibilities:
* Answer incoming phone calls promptly and professionally
* Schedule, reschedule, and cancel patient appointments
* Take patient payments over the phone
* Answer basic questions regarding office policies, hours, and services
* Route calls to the appropriate staff member or provider
* Take accurate messages and ensure timely delivery
* Assist patients with appointment reminders and follow-up calls
* Maintain patient confidentiality and comply with HIPAA regulations
* Document patient communications accurately in the electronic medical record (EMR)
* Provide exceptional customer service to patients and families
Qualifications:
* Previous medical office or customer service experience preferred
* Strong telephone and communication skills
* Ability to multitask in a fast-paced environment
* Basic computer skills and experience with EMR systems preferred
* Professional, courteous, and positive attitude
* Strong organizational skills and attention to detail
Benefits:
* Monday through Friday schedule – no weekends
* Paid holidays
* Paid vacation and sick leave
* 401(k) with up to 5% employer match
* Free in-house medical care for employees
* Employee benefits include hormone therapy, vitamin therapy, and weight loss programs
* Supportive team environment with opportunities for growth
If you enjoy helping people and thrive in a busy medical office environment, we would love to hear from you!
Email resume to [email protected]
