06/23/2026
Ever wonder why it feels like it takes us longer to respond to messages?
Well we truly are swamped most days trying to see the patients who are waiting in the office, waiting for their televisit, or waiting for a portal response.
( in addition to reading your lab and test results, notes from your specialists, conferring w other medical providers,consulting the medical literature and…)
A recent study found that
Portal Messages from Patients Increased 153% Between 2020 And 2025, Study Indicates
The American Journal of Managed Care stated that The findings indicated that “overall, the increase in messaging was not associated with a decrease in office visits.”
This cross-sectional study examines trends in US patient portal messaging, telehealth and telephone encounters, and office visits, assessing differences in messaging by various patient sociodemographic characteristics.